Investigating the English Syllabus of Room Division Department Related to the Needs of the Hotel Industries: A Case Study at One Tourism Institute in Bandung

Abstract

Investigating the English Syllabus of Room Division Department Related to the Needs of the Hotel Industries: A Case Study at One Tourism Institute in Bandun g. This study investigates what English syllabus needed by the first year students of R oom Division Department in one tourism institute in Bandung. In this study, three hot els, 35 fifth semester students of Room Division Department and one English lecturer were involved. The purpose of this study is to find out the Room Division students' n eeds in learning English after that to try to propose a new syllabus. The data were coll ected through questionnaire to the students, interviews with the Front Office Manager of three prestigious hotels in Bandung and one English lecturer. Data from questionna ire and interview were coded and categorized based on the students and hotels' respo nses to their needs. The result of this study indicates that there are some shortages of English materials and syllabus that contribute to the students' performance of English during their job training. Therefore, the writer tries to propose a new syllabus for Roo m Division Department in this tourism institute. Keywords: ESP, syllabus design, Room Division. AbstrakInvestigasi Silabus Bahasa Inggris Divisi Kamar terkait Kebutuhan Industri Pe rhotelan: Studi Kasus di salah satu Institut Pariwisata di Bandung. Studi ini me nginvestigasi silabus Bahasa Inggris yang dibutuhkan oleh mahasiswa tahun pertama program studi Divisi Kamar di salah satu institut pariwisata di Bandung. Studi ini me libatkan 3 hotel, 35 mahasiswa program studi Divisi Kamar semester 5 dan 1 dosen bahasa Inggris. Tujuan dari studi ini adalah untuk mengetahui kebutuhan bahasa Ing gris mahasiswa program studi Divisi Kamar dan juga mencoba mengajukan silabus baru. Data diperoleh melalui kuesioner kepada para mahasiswa, interview dengan Fr ont Office Manager dari tiga hotel di Bandung dan satu dosen bahasa Inggris. Data d ari kuesioner dan interview dikategorikan berdasarkan respon yang diberikan oleh pa ra mahasiswa dan Front Office Manager. Hasil penelitian yang didapat mengindikas ikan adanya kekurangan pada materi dan silabus bahasa Inggris yang turut berkontri busi dalam performa mahasiswa dalam menggunakan bahasa Inggris. Berdasarkan d ata tersebut, peneliti mengajukan silabus baru untuk program studi Divisi Kamar pad a institut pariwisata tersebut.

Development and validation of spoken dialog system-based oral communication tasks in an ESP context

“…The teachers in their study reported that logistical problems such as lack of facilities and equipment and crowded classrooms kept them from focusing on oral communication skills, which, in turn, led to designing summative assessment that included paragraph writing, multiple-choice vocabulary and grammar questions, and a translation section. Similar inauthentic test tasks because of logistics-related issues were also apparent in several other studies (e.g., Handayaningrum & Setiawan, 2013;Trinder, 2013;Zahedpisheh et al, 2017).…”

“…Due to the dazzling speed of globalization in the workforce and the dominant use of English as a de facto working language, there has been a significant amount of demand for workplace-specific English language courses (Marra, 2013). However, there is a discrepancy between what is expected in the workplace and classroom practices in ESP courses (Abdel- Ghany & Abdellatif, 2012;Handayaningrum & Setiawan, 2013;Trinder, 2013;Zahedpisheh et al, 2017). One way to promote changes in teaching is to change how we assess students in these ESP courses.…”

“…They can work in services such as reception counter staffing, hotel management, and hotel restaurant management (Lin et al, 2014). They might work as hotel managers, front desk agents, reservations agents, front office cashiers, night auditors, or concierges (Handayaningrum & Setiawan, 2013). Being competent in a L2 is crucial for those currently employed or soon-tobe employed in guest-host relation areas such as hotels, travel agencies, restaurants, information centers, and tourist attractions (Zahedpisheh et al, 2017).…”