Investigating the Effect of Cultural Intelligence and Emotional labor on Job Satisfaction (Case of Study: Mashhad University of Medical Sciences)

Abstract

Job satisfaction is a major factor involved in job success and can increase efficiency and personal satisfaction. Besides, job satisfaction is influenced by cultural intelligence (CQ) and emotional labor. Thus, the present descriptive-analytical study was conducted to investigate the effect of cultural intelligence and emotional labor on job satisfaction among the employees of Mashhad University of Medical Sciences. The current study was applied in terms of purpose and a descriptive survey in terms of data collection. The research population was all the official administrative staff of Mashhad University of Medical Sciences. A total number of 1,200 people comprised the research population among whom a sample of 291 was selected using Morgan's table. The data collection instrument was a standard questionnaire developed by Lem et al. (2022). To check the validity, confirmatory factor analysis was run, and the estimated values substantiated the validity of the instrument. The reliability of the instrument was confirmed via Cronbach's alpha. Finally, the data were analyzed through structural equation modeling in PLS. The findings showed that cognitive intelligence, metacognitive intelligence, motivational intelligence and behavioral intelligence significantly and positively affected the employees’ job satisfaction in Mashhad University of Medical Sciences. Moreover, expression of natural emotions and emotional labor showed to significantly and positively affect the employees’ job satisfaction. However, emotive dissonance significantly and negatively affected job satisfaction in Mashhad University of Medical Sciences.