Investigating the antecedents to the adoption of SCRM technologies by start-up companies

Hasani, Tahereh; Bojei, Jamil; Dehghantanha, Ali

doi:10.1016/j.tele.2016.12.004

Cited by 61 publications

(100 citation statements)

References 136 publications

(4 reference statements)

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“…Recently, studies have explored the effects of technological, organizational, environmental, and managerial characteristics on SCRM adoption [4,[42][43][44]. In addition, a few studies have analyzed SCRM adoption by using technological capabilities [27], TOE theory, and AHP [45].…”

Section: Technology Adoptionmentioning

confidence: 99%

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The effect of externalities on adoption of social customer relationship management (SCRM)

Davis

Cao

et al. 2017

Int J Qual Innov

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The rise of social media technology has led to new customer relationship management tools that engage customers more easily and directly (social customer relationship management, SCRM). However, the usefulness of SCRM is contingent upon a successful adoption by an organization. Various technology adoption theoretical frameworks have been proposed for social media technologies generally, and for SCRM specifically. This paper extends the literature by exploring network externalities as a potential driver of SCRM adoption in organizations by surveying 363 supply chain professionals regarding their behaviors and uses of SCRM. The results suggest that network externalities have a substantial effect on adoption of SCRM in business organizations and that a perception of higher network externalities has a positive effect on adoption. This implies that organizations should select SCRM systems with better network externalities and also that they should educate their workforce about those strong network externalities leading up to the adoption.

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Section: Technology Adoptionmentioning

confidence: 99%

“…Due to the newness of SCRM, there is limited research concerning its adoption [4]. This study takes SCRM as its main theme and proposes network externalities as the overarching theory in explaining SCRM adoptions in business organizations.…”

mentioning

confidence: 99%

The effect of externalities on adoption of social customer relationship management (SCRM)

Davis

Cao

et al. 2017

Int J Qual Innov

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“…And the other determining factors in adopting e-commerce are the benefits to the busniess owners, technological readiness, owners' innovations, as well as IT capability and experience of the owner [6]. [34] Economics & Sociology UK Zareef and Gurvirender (2017) [35] Computers & Security Fig. 1.…”

Section: A Searching Processmentioning

confidence: 99%

“…Competition [8], [32], [5], [33], [ [36], [37], [38] [17], [35], [36], [37] Excellent Service Education Computer Skill From…”

Section: External Factorsmentioning

confidence: 99%

E-commerce Model Adoption by Small-Medium Enterprises for Business Development

Maryani*,

Meyliana*,

Hidayanto

et al. 2020

IJRTE

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Electronic commerce (e’commerce) related to the internet for buying, selling, transporting, or exchanging info, products, or services. There are many advantages of e-commerce, including operational Benefits like the one global reach, cost reduction, promoting Issue Prevention, optimizing the supply chain, and always opening up business. That nation has SMES, and SMES is the largest foreign exchange earners in the country to be able to compete, with SMES being able to expand their transaction business via the Internet. The aim is to determine critical factors in the adoption of e-commerce for SMEs. That first analysis presented a comprehensive review of the literature onto the context for e-commerce research These methodology is divided into several parts: determination of research sources, identification of keyword structures for process search, implementation of criteria for inclusion and exclusion, extraction of data, and review of findings to address scientific questions. From the result of the literature research, there are several main factors for SMEs to adopt e-commerce such as Technological Factor that consists of : interception, Relative Advantage, Compability, IT infrastructure, Security. The Organizational factor consists of : Involvement & consistency, Top Management support, Financial Resources, Human Resources. External Factor consists of: competition aong organizations, and government support. And the individual factors are behavior to counsumer, excellent service, education, & computer Skill.

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“…Adding to this complicated circumstances also and the problems, related to the initial finding of financial resources (that are lifesustaining for start-ups) we can clearly realize why the huge percentage of them cannot survive during the first year of their lives. Start-ups become recently well-observed focus on scientific researches in different lights -from technology, through funding and ways of survival [1,2,3,4,5,6,7,8]. However, having in mind that start-ups are the generator and the catalyst of nontraditional and unconventional ideas that could reverse the logic of a whole industry, the European Union has special policy for start-ups in order to support them during these early and crucial stages of their development.…”

Section: Introductionmentioning

confidence: 99%

An Analysis of the European Practices in Bulgaria to Support Start-Ups

Stoyanova

Angelova

2018

International Conference KNOWLEDGE-BASED ORGANIZATION

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The dynamics of modern business life due to a faster development of innovations and technologies is able to turn over for a very short period the logic and development of entire economic sectors. The power and traditions of well-known companies can be challenged by the fundamentally new services and products developed by the small team of a start-up. This is the reason that these companies are in the focus of the European policy. Start-ups could gain competitive advantages of the European economy through fundamentally new products and services mainly in the high technologic branches. This report presents the analysis of the European practice in Bulgaria to support start-ups as an instrument to gain competitive advantage. The analysis includes European framework policy for start-ups and its implementation and results in Bulgaria.

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Investigating the antecedents to the adoption of SCRM technologies by start-up companies

Cited by 61 publications

References 136 publications

The effect of externalities on adoption of social customer relationship management (SCRM)

The effect of externalities on adoption of social customer relationship management (SCRM)

E-commerce Model Adoption by Small-Medium Enterprises for Business Development

An Analysis of the European Practices in Bulgaria to Support Start-Ups

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