Investigating senders’ switching intention to smart lockers: An extension of push-pull-mooring model

Chen, L.-J.; Wu, Pengkun; Dou, Yudan; Wu, Yuanyuan

doi:10.1016/j.jretconser.2023.103414

Cited by 7 publications

(2 citation statements)

References 53 publications

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“…Perceived value can be perceived subjectively (Deng et al, 2023). Previous literature has shown that perceived value signi cantly in uences travelers' behavioral intentions (Chen et al, 2023;Susanty et al, 2020). Therefore, the perceived value derived from a physical museum visit can have an impact on travelers' behavioral intentions to revisit the site.…”

Section: Perceived Valuementioning

confidence: 99%

Why do travelers return to the Physical Museum? A push-pull-mooring framework

Yu,

Ye,

2024

Preprint

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This research aims to empirically investigate how travelers transition from online to physical museums by utilizing and expanding the push-pull-mooring (PPM) model. Drawing from earlier studies and the present condition of museum tourism, this study identifies three push factors (dissatisfaction, technostress, and information overload), five pull factors (social interaction, perceived value, visual aesthetic, immersive experience, and perceived enjoyment), and three mooring factors (past experience, habit and switching cost). Travelers to the physical museum provided 434 legitimate questionnaires in total. The hypotheses were tested through structural equation modeling. The primary conclusions drawn from this research include: 1. Switching behavior is primarily influenced by push factors, pull factors, experience, and habit, with pull factors being the main driver of switching behavior. 2. Perceived value is the key factor among the pull factors, while dissatisfaction is the main factor in push factors. 3. Past experience diminishes the influence of push factors on switching behavior. This paper utilizes an expanded Push-Pull-Mooring (PPM) framework to investigate traveler-switching behavior in museum tourism. Furthermore, this paper offers valuable insights into converting behavior from online to physical museums.

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Section: Perceived Valuementioning

confidence: 99%

Why do travelers return to the Physical Museum? A push-pull-mooring framework

Yu,

Ye,

2024

Preprint

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“…There are three important elements of the PPM framework: (a) push, (b) pull, and (c) mooring factors (Anwar et al ., 2023; Yoon and Kim, 2023). Push factors are factors that motivate people to migrate from one geography to another (Chen et al ., 2023; Djasmy and Sobari, 2023). Push factors, such as economic downturn, religious oppression, or disasters, will motivate people to move from one location to another (Bogue, 1969).…”

Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

Re-examining the showrooming phenomenon: the moderating role of consumers' maximizing tendency

Hsieh

Kumar

2023

APJML

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PurposeShowrooming presents a complex and evolving challenge to retail managers, as it signifies the emergence of new forms of exchange rules. The purpose of this research is to investigate how factors responsible for information search and evaluation affect showrooming and also consider the consumer mindset as a moderator.Design/methodology/approachThis research undertakes three experimental designs to investigate how the push (i.e. assortment size), pull (i.e. price discount), and mooring (i.e. sunk cost) factors influence consumers' showrooming intention. Specifically, consumers' maximizing tendency plays the role of moderator.FindingsThe results reveal that push, pull, and mooring factors are significantly related to consumers' showrooming intention. Furthermore, the findings show that maximizers have higher showrooming intention than satisficers in the context of the push, pull, and mooring factors.Originality/valueBy integrating the push-pull-mooring framework and the maximizing mindset theory, this research proposes a novel research model and the empirical testing results support six hypotheses. The findings add to the body of knowledge in showrooming behavior by taking consumer mindset into account. The results also provide implications for practitioners to develop their retail strategies.

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