Investigating Returns Management across E-Commerce Sectors and Countries: Trends, Perspectives, and Future Research
Anthony Boyd Stevenson,
Julia Rieck
Abstract:Background: The systematic literature review with additional descriptive analysis at hand focuses on analysing returns management in e-commerce, which is an increasingly critical issue as the volume of online shopping is rising. Methods: Drawing from a comprehensive search of academic databases and a manual review of Google Scholar, 54 articles dating from 2007 onwards were collected and fully read. Results: The review reveals a main research effort emerging mainly from Germany and other countries, with a nota… Show more
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