Investigating factors that influence passengers' shopping intentions at airports – Evidence from Taiwan

Lu, Jui‐Han

doi:10.1016/j.jairtraman.2013.11.009

Cited by 49 publications

(36 citation statements)

References 13 publications

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“…For instance, in first quarter of 2015, Kuala Lumpur International Airport recorded terminal retail sales of $123 million (US), 3% higher than terminal retail sales in the year 2014 (www.trbusiness.com, 2015). Consequently, Lu (2014) suggests that the traditional purpose of airports as a transportation hub has expanded into entertainment with commercial facilities that generate non-aviation sales. With the growth in the air transport industry and diversification in the role of airports, authorities focus on developing passenger delight during their time in airports.…”

Section: Introductionmentioning

confidence: 99%

The effect of physical environment on passenger delight and satisfaction: Moderating effect of national identity

2016

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Section: Introductionmentioning

confidence: 99%

The effect of physical environment on passenger delight and satisfaction: Moderating effect of national identity

2016

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“…8 billion dollars, in 2014(Incheon International Airport Corporation, 2014. Accordingly, the original purpose of airports, which had long functioned solely as public transportation, has been enhanced by covering commercial facilities and generating non-aviation profits (Lu, 2014). As the role of airports has become more diverse, it is necessary for airports to provide more suitable physical environments to customers.…”

Section: Introductionmentioning

confidence: 99%

Role of Airport Physical Environments in the Satisfaction Generation Process: Mediating the Impact of Traveller Emotion

Moon

Yoon

Han

2015

Asia Pacific Journal of Tourism Research

110

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As the use of international airports has been increasing, airports have emerged as a remarkable background in the tourism industry. To address this, the present study aimed at (1) investigating the relationships among the variables of airport physical environments, customer emotion, and satisfaction, (2) verifying which attribute of airport physical environments has significant impact on customer emotion, and (3) examining the mediating role of emotion between airport physical environments and customer satisfaction. The snowball method was introduced to collect the data. According to the findings from the structural analysis, three components of airport physical environments had decisive effects on pleasure. However, most of airport physical environments were insignificant on arousal, and arousal had invalid impact on satisfaction. Customer emotion was found as a partial mediator between the identical attributes of airport physical environments and customer satisfaction. Discussions and implications for airport practitioners, limitations, and suggestions for future research were also provided.

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“…Specifically, tangibles (e.g., interior design, décor, ambience, atmospherics), products (functionality, diversity/availability, product reliability), and staff (friendliness, helpful attitude, knowledge, efficiency) can be the important attributes of retail stores/shopping places [6,14,15]. Consequently, within limited time and space (airport), the more prominent exposure created by the retail store, the position of the retail store within the airport, the overall airport terminal decoration/layout space, and the services offered by the airport stimulate the behavioral intentions of travelers toward airport retail stores as a way to generate positive/negative perceived evaluations [16][17][18][19].…”

Section: Literature Review 21 Perceived Performance Of Airport Retail Storesmentioning

confidence: 99%

Performance of Retail Stores at Airports and Their Role in Boosting Traveler Satisfaction and Willingness to Repurchase

et al. 2021

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Despite its criticality for airport business, duty-free shopping at the retail stores of airports has received scant attention. To overcome this difference, this study explains the complex process via which travelers show their willingness to repurchase in the context of airport retail stores. A quantitative process comprising a field survey is conducted for data collection. The measurement quality is assessed and established through the evaluation of a measurement model. As a result of analyzing the structural equation model, it was found that the perceived performance, utilitarian value, hedonic value, and satisfaction evaluation of airport retail stores play a crucial role in determining traveler willingness to repurchase. The conceptual framework encompassing these concepts also adequately accounts for traveler willingness to repurchase. Moreover, our results from the invariance assessment reveal that the moderating impact of shopping engagement on the hypothesized relationship between utilitarian value and satisfaction evaluation is significant. Overall, the proposed direct associations among theoretical constructs within our framework are well supported. Furthermore, the efficacy of the proposed theoretical framework for a clear understanding of airport shoppers’ post-purchase behaviors is successfully identified.

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Investigating factors that influence passengers' shopping intentions at airports – Evidence from Taiwan

Cited by 49 publications

References 13 publications

The effect of physical environment on passenger delight and satisfaction: Moderating effect of national identity

The effect of physical environment on passenger delight and satisfaction: Moderating effect of national identity

Role of Airport Physical Environments in the Satisfaction Generation Process: Mediating the Impact of Traveller Emotion

Performance of Retail Stores at Airports and Their Role in Boosting Traveler Satisfaction and Willingness to Repurchase

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