Investigating consumers’ online social shopping intention: An information processing perspective

Fu, Jen-Ruei; Lu, I-Wei; Chen, Jessica H.F.; Farn, Cheng-Kiang

doi:10.1016/j.ijinfomgt.2020.102189

Cited by 104 publications

(88 citation statements)

References 81 publications

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“…Some of them prefer comparing their views to those expressed by others to make sure whether their behaviors or attitudes are appropriate (Kuan et al , 2014). Therefore, social influence occurs in the process by which an individual's actions or thoughts are affected by the deeds, opinions and words of others (Fu et al , 2020). Similarly, in the context of information system (IS), social influence refers to degree to which individuals perceive that important others believe they should use a new system (Venkatesh et al , 2003).…”

Section: Theoretical Background and Hypothesesmentioning

confidence: 99%

Why customers have the intention to reuse food delivery apps: evidence from China

Bao

Zhu

2021

BFJ

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PurposeFood delivery apps (FDA) have been widely adopted by customers in online-to-offline (O2O) catering businesses. This study aims to explore the mechanism regarding the stickiness of FDA and indicates why customers have the intention to reuse them.Design/methodology/approachA research model was developed based on the e-commerce system successful model (ECSS model) and social influence theory. Using the data collected from 312 customers who have FDA usage experience via an online survey, the established model was empirically assessed by partial least squares based structural equation model.FindingsThe results show that factors including information quality, ease of use, convenience and various choices perceived by FDA users are significant antecedents of customer satisfaction and perceived value, which in turn positively influence customers' intention to reuse. Besides, informational social influence and normative social influence play important roles in directly or indirectly affecting customers' intention to reuse.Originality/valueThis study extends the e-commerce system success model and enriches the literature regarding stickiness of FDA. Besides, the understanding of social influence in FDA usage has been deepened by addressing its role in the ECSS model based on the features and contexts of such apps.

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Section: Theoretical Background and Hypothesesmentioning

confidence: 99%

Why customers have the intention to reuse food delivery apps: evidence from China

Bao

Zhu

2021

BFJ

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“…Digital technologies provide opportunities for retailers to acquire new customers, better interact with existing customers, reduce costs, and improve employee motivation (15). In this sense, interaction on social networks has allowed consumers to bond with each other by exchanging information, recommendations and opinions about products and services (38).…”

Section: Interaction Qualitymentioning

confidence: 99%

“…High levels of satisfaction and loyalty arise from the experiential values accumulated by customers in contact with retailers (37). The quality of interaction in electronic commerce is influenced by the quality of the information perceived, which plays an important role in customer satisfaction, attitudes and loyalty towards electronic commerce (38).…”

Section: Interaction Qualitymentioning

confidence: 99%

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Determinants of the Intention to Buy Clothes in the Online Stores of the MiPyMe of Perú, Colombia and México

García-Salirrosas¹,

Henao²,

Gordillo³

et al. 2021

Preprint

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With the recent coronavirus pandemic (Covid-19) online sales of clothing retail have become a necessity to survive in the market. It is for this reason that the objective of the research was to know the purchase intention of clothing by young consumers through the online channel of small and micro companies (MiPyMe) located in the countries of Mexico, Colombia and Peru. To do this, using a structural equations model, it was intended to analyze the relationships between the variables trust, satisfaction, perceived value, quality of interaction and image in the electronic context as antecedent variables of online purchase intention, in accordance with the theoretical framework. 638 surveys were applied to young consumers in Mexico, Colombia and Peru. Sociodemographic characteristics included gender, age, country, and knowledge of a MiPyMe online clothing store. The results reveal that, of the total of young people surveyed, 62.7% stated that they did not know of any online clothing store of a MiPyMe. The contrasting of the hypotheses indicates that the quality of interaction directly and positively influences perceived value, that the image directly and positively influences the satisfaction and purchase intention of the consumer of the MiPyMe of Colombia, Mexico and Peru. These results may be useful for entrepreneurs in this business sector to rethink their online business strategies, as well as for the governments of these nations to promote this sector with training and specialized technical assistance.

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“…The latest studies show that a quarter of women communicate about their purchases via social networks and that this phenomenon is all the more important as it concerns young working women aged 25-352. The phenomenon of "eshoppers" is extensively studied by practitioners and researchers (Chen and al., 2017 ; Wang and al., 2019 ;Fu and al., 2020;Groothuis and al., 2020). Nevertheless, little research studies social commerce from a gender perspective (Rodgers et al,2003).…”

Section: Introductionmentioning

confidence: 99%

Facebook Commerce (F-Commerce) and French Women: A Gender Perspective

Mercanti‐Guérin¹

2021

Eur. j. econ. bus. stud.

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The objective of this exploratory research is to investigate a mode of purchasing, social commerce and its main target, e-shoppers. Social commerce can take different forms: F-commerce, grouped purchases or discounts. Nevertheless, the best way to monetize social media remains the possibility to incite Internet users to promote the products or promotions obtained by their friends. Recommendations coming from friends are the main lever to create interactions between consumers, interactions centered on the purchase. However, many questions remain unanswered, especially regarding social acceptance and the real effectiveness of this type of promotion. In one study conducted on the "La Redoute" brand, we examined the extent to which our sample of women is likely to accept social shopping and, in particular, the product or service recommendations of their friends on their wall.

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Investigating consumers’ online social shopping intention: An information processing perspective

Cited by 104 publications

References 81 publications

Why customers have the intention to reuse food delivery apps: evidence from China

Why customers have the intention to reuse food delivery apps: evidence from China

Determinants of the Intention to Buy Clothes in the Online Stores of the MiPyMe of Perú, Colombia and México

Facebook Commerce (F-Commerce) and French Women: A Gender Perspective

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