Investigating business process changes: a framework for identifying outdated process models
Diego Toralles Avila,
Encarna Sosa Sanchez,
Marcelo Fantinato
et al.
Abstract:PurposeDue to a lack of event data, organizations using Business Process Management may struggle to update their process models whenever business process changes occur. As such, alternative data sources are needed to detect and monitor business process changes.Design/methodology/approachWe conducted interviews with domain experts to analyze real business processes and classify any identified changes using Reijers and Mansar's framework on business process redesign heuristics. Based on the results, we proposed … Show more
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