“…In particular, since the emergence of the disrupting concept of bounded rationality (Simon, 1947) – that questioned the previously dominating assumption of perfect rationality – scholarly interest has moved toward understanding the deviations of the human mind from logical and rational choice paths (Cristofaro, 2017). Prolific have been works investigating the role of intuition (Barnard, 1938; Simon, 1987; Dane and Pratt, 2007; Julmi, 2019, 2023; Loia and Adinolfi, 2022), affective states (Bachkirov, 2015; Fodor et al , 2016; Fodor and Pintea, 2017; Cristofaro, 2019, 2020), heuristics (Tversky and Kahneman, 1973, 1974) and cognitive traps (Hammond et al , 1998) within the decision-making processes of organizational agents – who are dealing with an increasingly complex business environment also further exacerbated by the COVID-19 pandemic and other dramatic changes (e.g. Russo-Ukranian war, energy crisis and climate change).…”