Introducing Walk-Alongs in Visitor Studies: A Mobile Method Approach to Studying User Experience

Skov, Mette; Lykke, Marianne; Jantzen, Christian

doi:10.1080/10645578.2018.1549396

Cited by 13 publications

(13 citation statements)

References 29 publications

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“…F. Smith et al, 2017); for establishing a Sweep Rate Index comparing dwell time in different sorts of exhibitions (Serrell, 1998(Serrell, , 2010 and for theoretically framing an exhibition visit in an attention-value model (Bitgood, 2013). Other, more exploratory studies have analyzed visitors' pathways and experiences in relation to the curatorial design of the exhibition space (Reitstätter, 2015;Skov et al, 2018;Tröndle et al, 2014). Methodologically, video recordings shifted the research focus from attentiongiving to multi-modal interaction analysis between artworks and co-present subjects (Christidou & Diamantopoulou, 2016;Heath & vom Lehn, 2010;Steier et al, 2015).…”

Section: Introductionmentioning

confidence: 99%

The display makes a difference: A mobile eye tracking study on the perception of art before and after a museum’s rearrangement

Reitstätter

Brinkmann

Santini

et al. 2020

JEMR

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There is increasing awareness that the perception of art is affected by the way it is presented. In 2018, the Austrian Gallery Belvedere redisplayed its permanent collection. Our multi-disciplinary team seized this opportunity to investigate the viewing behavior of specific artworks both before and after the museum’s rearrangement. In contrast to previous mobile eye tracking (MET) studies in museums, this study benefits from the comparison of two realistic display conditions (without any research interference), an unconstrained study design (working with regular museum visitors), and a large data sample (comprising 259 participants). We employed a mixed-method approach that combined mobile eye tracking, subjective mapping (a drawing task in conjunction with an open interview), and a questionnaire in order to relate gaze patterns to processes of meaning-making. Our results show that the new display made a difference in that it 1) generally increased the viewing times of the artworks; 2) clearly extended the reading times of labels; and 3) deepened visitors’ engagement with the artworks in their exhibition reflections. In contrast, interest in specific artworks and art form preferences proved to be robust and independent of presentation modes.

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Section: Introductionmentioning

confidence: 99%

The display makes a difference: A mobile eye tracking study on the perception of art before and after a museum’s rearrangement

Reitstätter

Brinkmann

Santini

et al. 2020

JEMR

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“…Third, Finlay and Bowman (2017) recommend that go-along researchers, in advance, plan and test technical equipment but even if doing so they recognize that recorders are less effective in high-traffic, constructionand crowded areas, and sensitive to outside noises and wind. Similarly, Lykke and Jantzen (2013), later supported by Skov et al (2019) report on challenges related to recordings in settings with background noise, in crowded areas and when walking with groups and children. Moreover, Parent (2016) share how one of two audio recording devices stopped working without any apparent reason when wheeling-along.…”

Section: Introductionmentioning

confidence: 89%

“…In elaboration, Macpherson ( 2016) reflects on how the presence of the researcher may stage a scene that lead participants to play out specific performances, which may or may not be for the researcher or others to see. Lastly, Skov et al (2019) found that performances played out participantse.g. a female doing a physically challenging bike exercisebecame confronted with her own self-image when she, in the presence of researchers, had trouble catching her breath.…”

Section: Introductionmentioning

confidence: 95%

“…Salient and latent challenges of walking the talk of go-along methods Lykke and Jantzen (2013) did 30 walk-alongs with museum visitors to capture their perceptions and experiences of interacting with installation art. Later, Skov et al (2019) did 34 group walk-alongs at a science center exhibition to explore individual subjective visitor experiences. As researchers they approached groups by the entrances following a premade script and encouraged groups to talk and act just as if they were on their own.…”

Section: Introductionmentioning

confidence: 99%

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To walk the talk of go-along methods: navigating the unknown terrains of being-along

Duedahl

Blichfeldt

2020

Scandinavian Journal of Hospitality and Tourism

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In the dawn of the Anthropocene, it is imperative to identify methods to challenge philosophies of researching upon others and nature and instead identify means of researching with. This paper explores the use of go-along methods in complex and dynamic nature-based tourism settings. Specifically, it re-orients attention towards the collaborative and participatory processes involved when "walking the talking" of go-along methods. Based on 35 highly diverse go-alongs from the westernmost and easternmost parts of Denmark, we illuminate challenging dimensions of go-along methods. Inherent shifts towards participant led ways of engaging with nature force researchers to navigate with others as led along by others through literal and figurative unknown terrains of nature, sociality, (dis)empowerment and embodiment. Go-alongs as a co-navigating and co-learning endeavor is more than the sum of walking and talking as we continuously relate to self, others and nature. Accordingly, we coin being-along as the social and bodily navigation of unknown terrains with others. Findings suggest tourism researchers are still to seize the opportunities of go-along methods and propose a cultivation of more caring, emphatic and attentive ways of engaging with others on which go-along methods thrive.

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“…Research based on walk-along method, focuses on spatial practice, personal biographies and social architecture among visitors were performed to understand the visitor experience (Skov et al 2019). The walk-long method was described as a hybrid between participant observation and individual interviews (Kusenbach, 2003).…”

Section: Introductionmentioning

confidence: 99%

Eye-tracking and learning experience: gaze trajectories to better understand the behavior of memorial visitors

Mesmoudi

Hommet²,

Peschanski

2020

JEMR

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Eye-tracking technology is increasingly introduced in museums to assess their role in learning and knowledge transfer. However, their use provide limited quantitative and/or qualitative measures such as viewing time and/or gaze trajectory on an isolated object or image (Region of Interest "ROI"). The aim of this work is to evaluate the potential of the mobile eye-tracking to quantify the students’ experience and behaviors through their visit of the "Genocide and mass violence" area of the Caen memorial. In this study, we collected eye-tracking data from 17 students during their visit to the memorial. In addition, all visitors filled out a questionnaire before the visit, and a focus group was conducted before and after the visit. The first results of this study allowed us to analyze the viewing time spent by each visitor in front of 19-selected ROIs, and some of their specific sub-parts. The other important result was the reconstruction of the gaze trajectory through these ROIs. Our global trajectory approach allowed to complete the information obtained from an isolated ROI, and to identify some behaviors such as avoidance. Clustering analysis revealed some typical trajectories performed by specific sub-groups. The eye-tracking results were consolidated by the participants' answers during the focus group.

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Introducing Walk-Alongs in Visitor Studies: A Mobile Method Approach to Studying User Experience

Cited by 13 publications

References 29 publications

The display makes a difference: A mobile eye tracking study on the perception of art before and after a museum’s rearrangement

The display makes a difference: A mobile eye tracking study on the perception of art before and after a museum’s rearrangement

To walk the talk of go-along methods: navigating the unknown terrains of being-along

Eye-tracking and learning experience: gaze trajectories to better understand the behavior of memorial visitors

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