“…For example, consumers' participation in last-mile self-collection via parcel lockers has become a critical success factor for the e-commerce last-mile delivery (Zhou et al, 2020;Wang et al, 2021a). Aside from selfcollection, consumers are expected to handle deliveries via alternative methods (Buldeo Rai et al, 2021a;Hagen and Scheel-Kopeinig, 2021), such as unmanned delivery (Kapser and Abdelrahman, 2020;Osakwe et al, 2022), unattended home delivery (Olsson et al, 2021), drop-box delivery (Risher et al, 2020) and micro-depot delivery (Rosenberg et al, 2021). Furthermore, in the case of reverse logistics, consumers' participation in waste collection,…”