Intrinsic Job Quality Attributes and Perceived Stress Amongst Social Workers: The Mediating Role of In-Work Social Environment Factors

Abstract

Social work is a highly stressful occupation, its practice requiring coping with complex situations integral to serving the most deprived populations. Professionals in this field experience varying degrees of secondary trauma, burnout and psychological distress imperiling their own well-being. This study uses the newest framework of intrinsic job attributes to examine a multidimensional model of intrinsic job quality constructs to explain perceived stress (PS) amongst national sample of social workers in Israel (N = 2,542). Based on cross-sectional data, we employed exploratory factor analysis and confirmatory factor analysis to construct intrinsic job quality index. Structural equation model (SEM) and path analyses revealed the adverse effect of workload and a poor physical working environment on social workers’ PS. Social environment factors relating to superiors’ and co-workers’ support and sense of recognition mediated the effects of workload, job autonomy, physical working environment and meaningful work on social workers’ PS through diverse pathways. These findings may inform policy measures responding to the urgent need to monitor social workers’ workload and suggest how to nurture a stress-reducing social environment in social services in order to promote social workers’ well-being and the quality of the services they provide.