Intranet Supported Knowledge Sharing Behavior

Masrek, Mohamad Noorman; Rahim, Hasnah; Johare, Rusnah; Rambli, Yanti Rahayu

doi:10.5171/2011.802263

Cited by 5 publications

(4 citation statements)

References 21 publications

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“…Literature has identified the intranet as a tool that can enhance organisational KM (Adeniji 2007;Damsgaard & Scheepers 2001;Edem et al 2011;Masrek et al 2011;Ohiorenoya & Eboreime 2014;Stenmark 2002). Benbya et al (2004) classified intranet features that make it suitable for KM in corporate organisations into three categories as: (1) core capabilities (i.e.…”

Section: Intranet Utilisation For Kmmentioning

confidence: 99%

“…Intranet has been found to possess functionalities suitable for knowledge creation. Masrek et al (2011) explained how the five intranet utilisation modes can be used for facilitating knowledge creation using the four knowledge http://www.sajim.co.za Open Access conversion model of Nonaka 1994. Also, knowledge needs to be classified for proper storage and identification upon retrieval.…”

Section: Intranet Characteristics and Intranet Utilisation For Kmmentioning

confidence: 99%

“…An intranet is an organisational internal network that can provide access to data across all branches. It is built on the existing organisational network infrastructure fortified with an Internet connection and web applications (Masrek et al 2011). Many banks in Nigeria have fully implemented intranet and it has been used to link all branches across the country and provide a single information silo (Dauda & Akingbade 2011).…”

Section: Introductionmentioning

confidence: 99%

“…Although Nigerian banks originally deployed intranet for these purposes, it can however be used to facilitate knowledge management activities also. The capability of the intranet to facilitate organisational knowledge management is well noted in the literature (Adeniji 2007;Damsgaard & Scheepers 2001;Edem, Ani & Ntui 2011;Masrek et al 2011;Ohiorenoya & Eboreime 2014;Stenmark 2002). But little attention has been given to its use for knowledge management and the factors that determine its use for knowledge management in Nigerian banks.…”

Section: Introductionmentioning

confidence: 99%

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Intranet characteristics as determinants of intranet utilisation for knowledge management in Nigerian banks

Akinosho¹,

Tella²,

Onyancha³

2023

S. Afr. j. inf. manag.

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Background: All banks in Nigeria have fully implemented an intranet, and it has been used to link all branches across the country and provide access to varieties of information and facilitate knowledge management (KM) activities. The potential of the intranet to facilitate KM in an organisation is well spelled in the literature. However, little attention has been given to its use for KM, and factors that determine its use for KM in Nigerian banks have not been examined.Objectives: This study investigates the determinants of intranet utilisation for knowledge management in Nigerian banks from the users’ perspective.Methods: A survey was adopted and a questionnaire was distributed to 555 banks’ employees across 11 banks head office in Lagos, Nigeria. Data collected were analysed using frequencies and percentages, Pearson multiple correlations, and multiple linear regression.Results: The result shows that the intranet is used for knowledge creation, storage, retrieval, distribution, and application in Nigerian banks. Furthermore, system quality was found to be the best predictor of the four KM processes followed by task technology fit, while service quality was not.Conclusion: The study concluded that system quality is the most important intranet feature in predicting intranet utilisation for all the KM processes followed by perceived task technology fit, while service quality was found not to be a good predictor.Contribution: This study is unique and one of the pioneer studies in Nigeria that focused on using intranet to manage knowledge in the Nigerian banking sector. The study identified intranet characteristics that are best predictors of KM processes.

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Section: Intranet Utilisation For Kmmentioning

confidence: 99%

Section: Intranet Characteristics and Intranet Utilisation For Kmmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Intranet characteristics as determinants of intranet utilisation for knowledge management in Nigerian banks

Akinosho¹,

Tella²,

Onyancha³

2023

S. Afr. j. inf. manag.

View full text Add to dashboard Cite

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Leveraging Knowledge Sharing over Social Media Tools

Obermayer-Kovács

Gaál

Szabó

et al. 2017

Harnessing Social Media as a Knowledge Management Tool

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Knowledge management and social media have become trendy expressions in the business life. Knowledge is seen as the most important strategic asset and knowledge workers play a central role in value creation.Organizations have an urgent need to pay attention to effective knowledge sharing, thus, it is important to understand what encourages individuals to share their knowledge. Social media tools, like Facebook have become mainstream, modified personal relationships and generated new possibilities to facilitate collaboration. An exploratory survey investigates how social media tools are being used for knowledge sharing and examines the characteristics of the different generations. The results have shown that organizations prefer not to allow the usage of social media; but where the employees are supported to reach these tools, high proportion of them utilize these technologies. This chapter introduces these results and provides recommendations on how to foster employee motivation to use social media for work purposes in knowledge sharing.

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Knowledge Sharing Relation to Competence, Emotional Intelligence, and Social Media Regarding Generations

Obermayer-Kovács

Csepregi

Kővári

2017

Knowledge Management Initiatives and Strategies in Small and Medium Enterprises

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This chapter introduces the possible differences revealed of the applied methods in knowledge sharing based on generational differences. In addition the chapter investigates the relationship of knowledge sharing to competences, emotional intelligence and social media tools and presents research that were carried out between 2006-2015. The aim of this part is to enable companies, especially SMEs to learn from these research outcomes and develop strategies to trigger knowledge sharing among different generations regarding the vital competences, emotional intelligence and social media tools.

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Intranet Supported Knowledge Sharing Behavior

Cited by 5 publications

References 21 publications

Intranet characteristics as determinants of intranet utilisation for knowledge management in Nigerian banks

Intranet characteristics as determinants of intranet utilisation for knowledge management in Nigerian banks

Leveraging Knowledge Sharing over Social Media Tools

Knowledge Sharing Relation to Competence, Emotional Intelligence, and Social Media Regarding Generations

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