Intra-organizational trust in public organizations – the study of interpersonal trust in both vertical and horizontal relationships from a bidirectional perspective

Hasche, Nina; Höglund, Linda; Mårtensson, Maria

doi:10.1080/14719037.2020.1764081

Cited by 33 publications

(32 citation statements)

References 37 publications

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“…Trust is considered to be a ‘social bond’ necessary to maintain different organizational structures [ 52 ]. The literature stresses that organizational trust plays a very important role in the functioning of any organization [ 53 , 54 ].…”

Section: Methodsmentioning

confidence: 99%

The Role of Employee Relations in Shaping Job Satisfaction as an Element Promoting Positive Mental Health at Work in the Era of COVID-19

Bulińska-Stangrecka

Bagieńska

2021

IJERPH

101

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The COVID-19 pandemic is affecting the mental health of employees. Deterioration of the well-being of workers is also caused by changes in the working environment. Remote working can affect both social interactions and job satisfaction. The purpose of the study is to examine what factors influence job satisfaction in the context of remote work caused by a pandemic. The study analyses whether employee relations and interpersonal trust are related to the level of perceived job satisfaction. The investigation started with a literature review and then research hypotheses have been formulated. Based on an empirical study, carried out on a sample of 220 IT employees during the pandemic, an analysis of the mediating role of trust in links between employee relations and perceived job satisfaction was conducted. The current study found that positive employee relations contribute to the level of job satisfaction. Additionally, trust is an important factor that mediates these relationships. Based on the results of the research, it was possible to describe the mechanism of shaping a supportive work environment during a pandemic.

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Section: Methodsmentioning

confidence: 99%

The Role of Employee Relations in Shaping Job Satisfaction as an Element Promoting Positive Mental Health at Work in the Era of COVID-19

Bulińska-Stangrecka

Bagieńska

2021

IJERPH

101

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“…When management trusts team members' information sharing ability, misunderstanding could be avoided. Besides, Hasche et al (2020) also confirmed that vertical trust (i.e. trust between team members and management) fosters the development of horizontal trust (i.e.…”

Section: Discussionmentioning

confidence: 53%

“…These activities could also be classified as one of the knowledge management strategies -personalization, which adopts a "people-to-people" approach to connect people, to build a network, to facilitate interaction among members and to (finally) promote the knowledge sharing (Lo and Ng, 2015). Lastly, Hasche et al (2020) discussed the importance of intraorganizational trust in public organizations. Several key recommendations are considered as suitable measures for academic management.…”

Section: Discussionmentioning

confidence: 99%

Top management support and knowledge sharing: the strategic role of affiliation and trust in academic environment

Lo¹,

Tian

2021

JKM

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Purpose Knowledge sharing, the most important process in knowledge management, enables knowledge-intensive organizations to foster innovations and to gain competitiveness. Universities, the best contemporary embodiments of knowledge-intensive organizations, nowadays face fiercer competition in the changing world. Knowledge sharing is the key for academic departments to gain competitive advantages through innovation. However, limited studies examined the relationships between top management support, knowledge sharing and affiliation and trust. Based on the literature review, this study developed a research model which aims to examine the relationship between top management support and knowledge sharing, and the mediating role played by affiliation and trust. Design/methodology/approach A questionnaire survey was conducted in eight universities in Hong Kong. Data gathered from 109 professoriate staff (including chairs, professors and [research] associate/assistant professors) were used to test the four hypotheses in the research model with partial least squares structural equation modeling. Findings The results showed that top management support has a positive impact on affiliation and trust, and that affiliation and trust also have a positive impact on knowledge sharing. However, this study showed an insignificant linkage between top management support and knowledge sharing. Therefore, this study confirmed the mediating role played by affiliation and trust. Practical implications Based on the results, this study provided recommendations on how academic management and knowledge management consultants increase the faculty members’ affiliation and trust, for instance, mentoring, performance appraisal system, social interactions and communication pathways. Originality/value The findings of this study contribute to the literature in two ways. First, affiliation and trust are two interplayed elements of team climate that should be considered together. Second, this study validates affiliation and trust as a full mediator between top management support and knowledge sharing.

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“…Employees perceive trust in organizations as a global evaluation process, with positive expectations of oneself in risky situations (Jain, 2016;Lewicka and Pec, 2019). Vertical trust is generally more complex than the horizontal one because it involves power and control, which has a significant impact on subordinates (Hasche, Höglund and Mårtensson, 2020).…”

Section: Discussionmentioning

confidence: 99%

Psychosocial Risk Factors on Mining Workers Processing Copper and Gold Minerals during Covid-19 Pandemic

Lestari¹,

Muhamad²,

Susanto

et al. 2021

IJOSH

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Introduction: In the era of the Covid-19 pandemic, psychosocial issues as part of health and safety have become a popular mental health issue, particularly among gold and copper miners. This situation has led some companies to fire their unskilled and unproductive workers to minimize the production costs. However, there is no specific regulation for the workers that could be a barrier of this unpredicted situation. This condition mostly becomes a negative stressor for the workers at the jobsite. At some point, it develops to a critical health and safety condition known as risky and unhealthy behavior that brings to fatality. The aim of this research is to analyze the psychosocial risk factors that adversely affect the psychology of copper and gold mining workers during the pandemic. Method: This is a cross-sectional study with COPSOQ III, used to identify factors contributing to workers’ psychology, while Dolan & Arsenault’s questionnaire was used to analyze stress symptoms, with a Cronbach α value of 0.83-0.84. Results: Multivariate tests were conducted on the variables of work experience, body mass index, marital status, emotional demands, vertical trust, and organizational justice. Significance values were obtained for the variables of work experience (0.590 body mass index (0.517), marital status (0.122), emotional demands (0.187), vertical trust (0.000), and organizational justice (0.119). Of the six variables, only vertical trusthad a significant value. Conclusion: Psychological risk factors on copper and gold mining workers during the pandemic are only influenced by a vertical trust.Keywords: COPSOQ III, leadership, pandemic, psychosocial, vertical trust

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Intra-organizational trust in public organizations – the study of interpersonal trust in both vertical and horizontal relationships from a bidirectional perspective

Cited by 33 publications

References 37 publications

The Role of Employee Relations in Shaping Job Satisfaction as an Element Promoting Positive Mental Health at Work in the Era of COVID-19

The Role of Employee Relations in Shaping Job Satisfaction as an Element Promoting Positive Mental Health at Work in the Era of COVID-19

Top management support and knowledge sharing: the strategic role of affiliation and trust in academic environment

Psychosocial Risk Factors on Mining Workers Processing Copper and Gold Minerals during Covid-19 Pandemic

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