Interventions to improve hand hygiene compliance in patient care

Chudleigh, JH; Gould, DJ; Grol, Richard; Moralejo, Donna

doi:10.1002/14651858.cd005186

Cited by 5 publications

(1 citation statement)

References 18 publications

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“…Finally, leaders should praise groups or sectors of people on the front line and follow the provided guidance. This feedback is both a form of constructive engagement with citizens and can encourage ongoing maintenance of positive behaviours (Chudleigh et al, 2004).…”

Section: Pandemic Communications: Foundations and Recommendationsmentioning

confidence: 99%

Toward effective government communication strategies in the era of COVID-19

Hyland-Wood

Gardner

Leask

et al. 2021

Humanit Soc Sci Commun

303

194

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Several countries have successfully reduced their COVID-19 infection rate early, while others have been overwhelmed. The reasons for the differences are complex, but response efficacy has in part depended on the speed and scale of governmental intervention and how communities have received, perceived, and acted on the information provided by governments and other agencies. While there is no ‘one size fits all’ communications strategy to deliver information during a prolonged crisis, in this article, we draw on key findings from scholarship in multiple social science disciplines to highlight some fundamental characteristics of effective governmental crisis communication. We then present ten recommendations for effective communication strategies to engender maximum support and participation. We argue that an effective communication strategy is a two-way process that involves clear messages, delivered via appropriate platforms, tailored for diverse audiences, and shared by trusted people. Ultimately, the long-term success depends on developing and maintaining public trust. We outline how government policymakers can engender widespread public support and participation through increased and ongoing community engagement. We argue that a diversity of community groups must be included in engagement activities. We also highlight the implications of emerging digital technologies in communication and engagement activities.

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