Interventions for information systems introduction in the NHS

Maguire, Stuart; Ojiako, Udechukwu

doi:10.1177/1460458207082978

Cited by 11 publications

(18 citation statements)

References 25 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In noting the current challenges facing the successful implementation of the Choose and Book system, we note that there is an understandable but perhaps dangerous temptation to keep patients and other stakeholders out of the decision making process. This was the key factor in the failure of five earlier NHS IS/IT change programmes, which was earlier conducted by Maguire and Ojiako (2007). The onus is on management to keep stakeholders informed of potential changes to working practices that might result from an introduction of the new system.…”

Section: Discussionmentioning

confidence: 99%

See 1 more Smart Citation

Softer perspectives on enhancing the patient experience using IS/IT

Ojiako

Maguire

Koh

et al. 2010

International J Health Care QA

Self Cite

View full text Add to dashboard Cite

Purpose -This paper aims to argue that the implementation of the Choose and Book system has failed due to the inability of project sponsors to appreciate the complex and far-reaching softer implications of the implementation, especially in a complex organisation such as the NHS, which has multifarious stakeholders. Design/methodology/approach -The authors use practice-oriented research to try and isolate key parameters.These parameters are compared with existing conventional thinking in a number of focused areas. Findings -Like many previous NHS initiatives, the focus of this system is in its obvious link to patients.However we find that although this project has cultural, social and organisational implications, programme managers and champions of the Connecting for Health programme emphasised the technical domains to IS/IT adoption. Research limitations/implications -This paper has been written in advance of a fully implemented Choose and Book system. Practical implications -The paper requests that more attention be paid to the softer side of IS/IT delivery, implementation, introduction and adoption. Originality/value -The paper shows that patient experience within the UK healthcare sector is still well below what is desired.

show abstract

Section: Discussionmentioning

confidence: 99%

“…(2005), who explored the perception of healthcare IS/IT users. From these studies, it is clear that there is indeed a need to provide a wider view of IS/IT implementation within the health arena (Maguire and Ojiako, 2007;Wainwright, 2008). Especially one that goes beyond technical perceptions.…”

Section: Patient Experiences -The Value Of Is/itmentioning

confidence: 99%

Softer perspectives on enhancing the patient experience using IS/IT

Ojiako

Maguire

Koh

et al. 2010

International J Health Care QA

Self Cite

View full text Add to dashboard Cite

show abstract

“…Failure to understand and harness the humanness of the cultural context can foster failed implementation. 20 Coiera and Hovenga 21 warn that ICT implementation can run ahead of the intended users, and recommend it be integrated with existing daily workflows.…”

Section: Introductionmentioning

confidence: 99%

Users’ experiences of an emergency department patient admission predictive tool: A qualitative evaluation

Jessup

Crilly

Boyle

et al. 2016

Health Informatics J

View full text Add to dashboard Cite

Emergency department overcrowding is an increasing issue impacting patients, staff and quality of care, resulting in poor patient and system outcomes. In order to facilitate better management of emergency department resources, a patient admission predictive tool was developed and implemented. Evaluation of the tool's accuracy and efficacy was complemented with a qualitative component that explicated the experiences of users and its impact upon their management strategies, and is the focus of this article. Semi-structured interviews were conducted with 15 pertinent users, including bed managers, after-hours managers, specialty department heads, nurse unit managers and hospital executives. Analysis realised dynamics of accuracy, facilitating communication and enabling group decision-making Users generally welcomed the enhanced potential to predict and plan following the incorporation of the patient admission predictive tool into their daily and weekly decision-making processes. They offered astute feedback with regard to their responses when faced with issues of capacity and communication. Participants reported an growing confidence in making informed decisions in a cultural context that is continually moving from reactive to proactive. This information will inform further patient admission predictive tool development specifically and implementation processes generally.

show abstract

“…ICT plays a significant role in the global economy , and within organisations, it serves as a core intellectual component of the organisation's resilient infrastructure (Maguire and Ojiako, 2007). ICT also enables business transformation; supports re-design initiatives and also enable organisations to deliver flexible services in step with constantly changing customer demands (Maguire and Ojiako, 2008).…”

Section: Introductionmentioning

confidence: 99%

Revisiting learning outcomes from market led ICT outsourcing

Choudhuri

Maguire

Ojiako

2009

Business Process Management Journal

Self Cite

View full text Add to dashboard Cite

Purpose -Today's global business is heavily dependent on information and communication technology (ICT). The reality for most organisations is that the rate of technology change has been extremely fast. To cope with these changes, some organisations are committing a large amount of resources. Such challenges make it difficult for some companies to invest in ICT, resulting in a need to re-think their business models. One such approach which has proved popular over the last few years is to outsource ICT. However, not all ICT outsourcing projects have been totally successful. The paper aims to explore various constructs in ICT outsourcing. Design/methodology/approach -The aim is achieved by conducting studies on 11 ICT outsourcing projects within the service sector. Findings -In future, customers will be looking for value-added services while focusing less on outsourcing as a cost-cutting exercise. There is also an added pressure on the customers and vendors to ensure that the original business case to justify outsourcing is robust. Research limitations/implications -The research is conducted with a limited sample of ICT outsourcing projects. For this reason, many of the conclusions in this paper are generalisations. Further research will need to be conducted in order for the lessons that emerge to be applicable across a wider business perspective. Originality/value -The paper takes a longer term perspective on the interface between customers and vendors in outsourcing projects. However, globally, this sector is very fluid and it is crucial that organisations understand the complexity of the relationships. This paper does not specifically seek to add to the existing body of knowledge on ICT outsourcing, but rather it serves as an opportunity to reflect on the full complexity of ICT outsourcing.

show abstract

Interventions for information systems introduction in the NHS

Cited by 11 publications

References 25 publications

Softer perspectives on enhancing the patient experience using IS/IT

Softer perspectives on enhancing the patient experience using IS/IT

Users’ experiences of an emergency department patient admission predictive tool: A qualitative evaluation

Revisiting learning outcomes from market led ICT outsourcing

Contact Info

Product

Resources

About