“Intervening Is a Good Thing but . . .”: The Role of Social Norms in Users’ Justifications of (Non-)Intervention Against Incivility
Emilija Gagrčin,
Miriam Milzner
Abstract:User intervention against incivility as social enforcement of democratic norms on social media platforms is considered an act of “good citizenship” by citizens and scholars alike. However, between ideals and behavior, multiple social norms are at play in shaping individuals’ sense of personal responsibility for intervening. This study explores the role of conflicting norms in situations requiring user intervention against online incivility. By combining the perspectives of norms as expectations and norms as cu… Show more
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