“…As recent work has pointed out, the volatility of the email genre is evidenced in its intertextual nature (Bremner, 2008;Gimenez, 2014a;Ho, 2011a;Kankaanranta, 2006;Warren, 2009Warren, , 2016 and its concurrent use alongside other modes of communication (Cameron & Webster, 2011;Gimenez, 2014a). With regard to the former line of research, emails inherently consist of multiple links to other communication tasks and events that are carried out concurrently in business transactions.…”