Interrupts: just a minute never is

Abstract

DOI to the publisher's website. • The final author version and the galley proof are versions of the publication after peer review. • The final published version features the final layout of the paper including the volume, issue and page numbers. Link to publication General rights Copyright and moral rights for the publications made accessible in the public portal are retained by the authors and/or other copyright owners and it is a condition of accessing publications that users recognise and abide by the legal requirements associated with these rights. • Users may download and print one copy of any publication from the public portal for the purpose of private study or research. • You may not further distribute the material or use it for any profit-making activity or commercial gain • You may freely distribute the URL identifying the publication in the public portal. If the publication is distributed under the terms of Article 25fa of the Dutch Copyright Act, indicated by the "Taverne" license above, please follow below link for the End User Agreement:

Effects of e‐mail addiction and interruptions on employees

“…The results show that, similarly to Solingen et al (1998) the negative aspects are more prominent than that of any positive interrupt effects on employees. During the study, there were signs that the interrupt disturbed concentration where a recovery time existed, and it caused task delay where additional handling time was present.…”

“…Similarly to Solingen et al (1998) they compared email to another medium of interrupt, the telephone. Solingen et al (1998) claim that interruptions have three phases: occurrence, handling and recovery.…”

“…Similarly to Solingen et al (1998) they compared email to another medium of interrupt, the telephone. Solingen et al (1998) claim that interruptions have three phases: occurrence, handling and recovery. More concisely an interruption can be defined as "any distraction that makes a [person] stop their planned activity to respond to the interrupt's initiator".…”

The Work Life of Developers: Activities, Switches and Perceived Productivity

“…Researchers have investigated work practices and work fragmentation in detail from various perspectives, specifically the effect of interruptions on fragmentation (e.g., [6], [7], [8], [9]) and how developers organize their work in terms of tasks and working spheres (e.g., [5], [10]). Using both a diary and an observational study format to understand software developer work practices, Perry and colleagues gained several insights, including that most time was spent coding, and that there was a substantial amount of unplanned interaction with colleagues [2].…”

Team Portfolio Scrum: An Action Research on Multitasking in Multi-project Scrum Teams

“…Interruptions in software development: Van Solingen et al [20] found that every time a software developer is interrupted by others (e.g., individuals from other or own project team), it costs on average fifteen minutes to get back to focus on the task he/she was performing. Parnin and DeLine [21] found that besides the initial delay, the quality of code produced following an interruption is lower, which corresponds to the residual impact found by psychology studies.…”