Abstract:Interruptions to workflow have been a source of concern in the health services community.Interruptions have been associated with lost time, staff and patient frustration, and they may contribute to preventable medical error. Despite extensive efforts by researchers to mitigate the effects of interruptions, interventions are sometimes ineffective and do not fit the intended work system. In this thesis I investigate why interruptions occur in the first place, whether they are needed, and what, if anything, we sh… Show more
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