Interruptions in healthcare: Theoretical views

Grundgeiger, Tobias; Sanderson, Penelope

doi:10.1016/j.ijmedinf.2008.10.001

Cited by 221 publications

(213 citation statements)

References 70 publications

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“…Below we note where our research is interruption-specific and where it has commonalities with multitasking research. A common topic of discussion in interruption research is the properties a secondary task should have to be called an interruption, with the result that there are many different definitions of an interruption (for an overview in healthcare, see Grundgeiger et al, 2015;Grundgeiger and Sanderson, 2009). For some authors, a defining characteristic of an interruption is that it is an unanticipated change in tasks (Brixey et al, 2007;Wickens and Gutzwiller, 2015).…”

Section: Limitations and Future Researchmentioning

confidence: 99%

Interruptions, visual cues, and the microstructure of interaction: Four laboratory studies

Weng

Huber

Vilgan

et al. 2017

International Journal of Human-Computer Studies

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This is a PDF file of an unedited manuscript that has been accepted for publication. As a service to our customers we are providing this early version of the manuscript. The manuscript will undergo copyediting, typesetting, and review of the resulting galley proof before it is published in its final citable form. Please note that during the production process errors may be discovered which could affect the content, and all legal disclaimers that apply to the journal pertain. AbstractVisual cues relating to an interrupted task can help people recover from workplace interruptions. However, it is unclear whether visual cues relating to their next steps in a primary task may help people manage interruptions. In a previous intensive care unit simulation study, Grundgeiger et al. (2013) found that nurses performing equipment checks were more likely to defer an interruption from a colleague if they could see the next steps of their task on the equipment screen. We abstracted some elements of the simulation study into a controlled laboratory study to test whether visual cues support interruption management.Participants' primary task was to verify a set of linked arithmetic equations presented on a computer page. From time to time, an animated virtual character interrupted the participant to mimic a social interruption, and the participant chose whether or not to defer a response to the 1 Present address: Michael Weng,

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Section: Limitations and Future Researchmentioning

confidence: 99%

Interruptions, visual cues, and the microstructure of interaction: Four laboratory studies

Weng

Huber

Vilgan

et al. 2017

International Journal of Human-Computer Studies

Self Cite

View full text Add to dashboard Cite

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“…The framework of distributed cognition (DCog) has been suggested as a promising approach to study interruptions in complex socio-technical systems such as healthcare settings (Grundgeiger and Sanderson 2009). Studying how interruptions are successfully handled may improve the understanding of interruptions and their effects on work performance, but naturalistic enquiry is still scarce in interruption research and it should be noted that little is known about interruptions in naturally occurring and culturally constituted settings beyond healthcare environments.…”

Section: Upcoming Trends In Interruption Researchmentioning

confidence: 99%

“…safety critical environments, aviation, office work, and healthcare (e.g. ECRI Institute 2015;Grundgeiger and Sanderson 2009;Latorella 1996;McFarlane and Latorella 2002;NTSB 1988). Broadly speaking, without reviewing the extensive literature on the issue of interruption research specifically, it seems that there are some consistent findings that demonstrate a range of negative outcomes associated with frequently occurring interruptions.…”

Section: Introductionmentioning

confidence: 99%

“…It should be noted that Grundgeiger and Sanderson (2009) pointed out that future research on interruptions should apply the theoretical lens of DCog, although their work focused on healthcare environments. In line with these arguments, an increasing number of researchers in HF&E are calling for a more holistic view of human cognition (Feyen 2007;Lindblom and Thorvald accepted;Marras and Hancock 2014;Thorvald et al 2012;Wilson 2000Wilson , 2014, and DCog may be a promising step in that direction.…”

Section: Introductionmentioning

confidence: 99%

“…However, some work has been done in several healthcare environments (e.g. Grundgeiger and Sanderson 2009;Werner and Holden 2015), and a descriptive attempt to portray interruptions as they occur in an additional natural setting is therefore of major importance (e.g. Janssen et al 2015;Werner and Holden 2015).…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Interruptions in the wild: portraying the handling of interruptions in manufacturing from a distributed cognition lens

2016

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This paper presents a study examining interruptions in the wild by portraying the handling of interruptions in manufacturing from a distributed cognition lens. By studying how interruptions occur and are handled in the daily activities of a work team at a large foundry for casting heavy diesel engines, we highlight situations when the propagation, transformation, and representation of information are not supported by prescribed work processes and propose recommendations for how this can be amended. The study was conducted by several visits to the aforementioned factory with cognitive ethnography as the basis for the data collection. The focus was on identifying interruptions and analysing these through a distributed cognition framework as an initial step towards studying interruptions in a manufacturing environment. The key findings include the identification of three, previously undefined, types of interruptions and the conclusion that interruptions do indeed affect the distributed workload of the socio-technical system and thus the overall production performance at the casting line.

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Association of Interruptions With an Increased Risk and Severity of Medication Administration Errors

et al. 2010

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Interruptions in healthcare: Theoretical views

Cited by 221 publications

References 70 publications

Interruptions, visual cues, and the microstructure of interaction: Four laboratory studies

Interruptions, visual cues, and the microstructure of interaction: Four laboratory studies

Interruptions in the wild: portraying the handling of interruptions in manufacturing from a distributed cognition lens

Association of Interruptions With an Increased Risk and Severity of Medication Administration Errors

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