Interruption Management and Telephone Call Screening

Milewski, Allen E.

doi:10.1207/s15327590ijhc2001_3

Cited by 19 publications

(19 citation statements)

References 11 publications

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“…Therefore, the subjective interruptibility of a worker is affected by the cognitive cost of the interruption. For instance, the cognitive cost of an interruption is lower and subjective interruptibility is higher at task breakpoints (Iqbal & Bailey, 2005, 2006.…”

Section: Interruptibility Measure Incorporating Head Motionmentioning

confidence: 99%

“…These techniques include PC operationbased methods, which typically rely on counting keystrokes or mouse clicks (Honda et al, 1997;Minakuchi, Takeuchi, Kuramoto, Shibuya, & Tsujino, 2004), and sensor-based methods, which involve sensors that detect conversations or events (Danninger & Stiefelhagen, 2008;Forgaty et al, 2005;Milewski, 2006). However, the features utilized in the previous studies do not necessarily reflect intellectual activities that do not have observable outputs.…”

Section: Introductionmentioning

confidence: 99%

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Interruptibility Estimation Based on Head Motion and PC Operation

Tanaka

Abe

Aoki

et al. 2015

International Journal of Human-Computer Interaction

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Frequent and uncontrolled interruptions by information systems that do not reflect the user's state can result in fragmented working times and decreased intellectual productivity. To avoid adverse interruptions, interruptibility estimation methods based on PC operation information have been proposed. However, workers who use PCs to accomplish their primary tasks occasionally engage in paperwork. Occasional paperwork activities, which are not reflected in the PC's operation information, can cause estimation errors. This study focuses on using the position of the head, posture, temporal motion, and continuity of the head position and posture while a worker is at his or her desk as indices to reflect engagement in the task at hand. Based on an analysis of the relationship between the head-related parameters and interruptibility, an interruptibility estimation algorithm is proposed using four head-related indices that reflect interruptibility during PC and non-PC work. Experiments indicate that estimation accuracy improves as a result of incorporating these indices in the algorithm.

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Section: Interruptibility Measure Incorporating Head Motionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Interruptibility Estimation Based on Head Motion and PC Operation

Tanaka

Abe

Aoki

et al. 2015

International Journal of Human-Computer Interaction

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“…There has been widespread adoption of answering machines, caller ID, and voicemail, and the majority of adults surveyed in 1999 admitted to screening calls. 4 In addition, mobile telephones are replacing land lines, with 90% of Americans having a cell phone in 2014 5 and about 41% of US households having only wireless phones in 2013. 6 Texting is also replacing conversation and voicemail, 7 a transition that began a shortly before our study.…”

Section: P Ediatric Research In Office Settings (Pros)mentioning

confidence: 99%

Overcoming Challenges in the Changing Environment of Practice-Based Research

Finch

Wasserman

Nabi-Burza

et al. 2015

The Annals of Family Medicine

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PURPOSE Conducting studies in national practice-based research networks presents logistic and methodologic challenges. Pediatric Research in Office Settings (PROS) has learned valuable lessons in implementing new strategies and adapting to challenges. We describe practical challenges and results of novel applied strategies in implementing and testing the Clinical Effort Against Secondhand Smoke Exposure (CEASE) intervention as part of a national-level cluster-randomized controlled trial. METHODSIn the trial, 20 PROS practices were randomized to either a CEASE intervention arm or a control arm. Parents of children seen in the office who indicated smoking in the past 7 days were asked to complete a postvisit enrollment interview and telephone interviews 3 and 12 months later. Identified challenges included (1) recruiting 20 practices serving a high percentage of parent smokers; (2) screening all parents bringing children for visits and enrolling eligible parents who smoked; and (3) achieving an acceptable 12-month telephone response rate.RESULTS A total of 47 interested practices completed the Practice Population Survey, of which 20 practices in 16 states completed parent enrollment. Thirty-two research assistants screened 18,607 parents and enrolled 1,980 of them. The initial telephone interview response rate was 56% at 12 months, with incorrect and disconnected numbers accounting for nearly 60% of nonresponses. The response rate rose to 67% after practices supplied 532 new contact numbers and 754 text messages were sent, with 389 parents completing interviews. CONCLUSIONThe strategies we used to overcome methodologic barriers in conducting a national intervention trial allowed data collection to be completed in the office setting and increased the telephone interview response rate. Ann Fam Med 476completion of follow-up calls more difficult.9 Finally, with the financial pressures facing primary care, practices are less able to commit their own resources to data collection and other study procedures.PROS has adapted to these changes to attain practice and participant recruitment, enrollment, and response rate goals. Specifically, novel strategies were needed to address challenges encountered in the PROS Clinical Effort Against Secondhand Smoke Exposure (CEASE) study, a national cluster-randomized controlled trial of parental tobacco cessation assistance delivered in pediatric settings. The aims of the study were to test the effectiveness of the CEASE intervention (1) for increasing clinicians' delivery of evidencebased parental smoking cessation assistance and (2) for altering parental smoking behaviors. 10 We describe several practical challenges in implementing a cluster-randomized trial on a national level as well as the results of novel applied strategies used in implementing and testing the CEASE intervention. The key challenges encountered were (1) identifying and then recruiting practices with a sufficiently high prevalence of parental smoking; (2) screening all parents in recruited practices and ...

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“…A large body of research has shown that users' performances on a wide variety of ongoing tasks are often seriously disrupted by interruptions [1] [5] [22]. Interruptions are common in any technical organization, in part because the work of individual team members is highly interdependent.…”

Section: Figure 1 Common Working Hoursmentioning

confidence: 99%

Information "bridging" in a global organization

Milewski

Tremaine

Egan

et al. 2007

Proceedings of the 2007 Conference of the Center for Advanced Studies on Collaborative Research - CASCON '07

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This paper describes an interview study investigating the collaborative information-seeking andsharing practices of a global software testing team. A site located in Europe was used as a temporal bridge to help in managing time zone differences between the US, China and India. All sites utilized this bridge for critical, synchronous information seeking. Interviews suggest that bridging can be a taxing job and that the success of the bridging arrangement depended upon an intricate balance of temporal, infrastructure and cultural factors.

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Interruption Management and Telephone Call Screening

Cited by 19 publications

References 11 publications

Interruptibility Estimation Based on Head Motion and PC Operation

Interruptibility Estimation Based on Head Motion and PC Operation

Overcoming Challenges in the Changing Environment of Practice-Based Research

Information "bridging" in a global organization

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