Interrupting invisibility in a global world

Raval, Noopur

doi:10.1145/3469257

Cited by 19 publications

(6 citation statements)

References 4 publications

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“…A concern for trust shifted from the fnancial services to communities around them. Like prior work on ride sharing [14,58], participants found additional forms of gatekeeping in their interactions with Cash App customer service personnel. This observation refects a concept of "community-cultural wealth" [46,74] that speaks to shared communal and cultural attributes.…”

Section: Beyond Legacies Of Distrust: From Trustworthy Features Tomentioning

confidence: 85%

The Cost of Culture

Cunningham

Nguyen²,

Kientz

et al. 2022

Designing Interactive Systems Conference

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Mobile banking applications have become a primary mode of sharing and managing fnancial resources. However, prior work has questioned its role in serving Black communities amid legacies of structural racial inequity. To investigate this critical topic, we conducted a 30-day diary study with 21 participants and an interview study with 15 participants, all Black American users of the mobile payment platform Cash App. We observed that addressing hurdles to fnancial inclusion requires the navigation of institutional distrust, banking barriers, and fnancial literacy disparities. Our fndings suggest that Black Americans persist and navigate contemporary fnancial systems through legacies of social and cultural capacities. We ofer grounded-truth considerations for the continued design of fn-tech that could have equitable impact among historically marginalized communities. Refecting on the tenor of fnancial services to lack empathy, we urge designers and scholars of fnancial technology to refect on their power to promote racial justice and fnancial inclusion. CCS CONCEPTS• Human-centered computing → Collaborative and social computing; Interaction design.

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Section: Beyond Legacies Of Distrust: From Trustworthy Features Tomentioning

confidence: 85%

The Cost of Culture

Cunningham

Nguyen²,

Kientz

et al. 2022

Designing Interactive Systems Conference

View full text Add to dashboard Cite

show abstract

“…They argue that the "ophthalmic relationship" between Global North consumers and ghost workers of the North and South can't be resolved by mere revelation; a decade of doing so for tech workers, for example, has resulted in minimal pro-labor reforms in the Global South. 90 Noopur Raval advocates shifting to a non-universalist approach that recognizes relative value and dignity, along with particularity and layered contexts, from local to national to global. Historians are well-suited to charting such complex, shifting, and relativistic systems that sprawl and scale over time and space.…”

Section: What Is To Be Done?mentioning

confidence: 99%

Historiographies of science and labor: From past perspectives to future possibilities

Roberts,

Rockman,

Hui

2023

Hist Sci

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This article offers suggestions for what a labor history of science might look like and what it might accomplish. It does so by first reviewing how historians of science have analyzed the history of both “science as labor” and “science and labor” since the 1930s. It then moves on to discuss recent historiographical developments in both the history of science and labor history that together provide an analytical frame for further research. The article ends by projecting into the future, considering how a labor history of science might help us grapple with connecting our understanding of the past with the challenges of today and tomorrow.

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“…Researchers have often referred to data workers as data labelers and content moderators, practicing ghost work [30] that remains "invisible" [70]. However, as Raval [69] accurately argues, it is worth asking invisible for whom and, most importantly, "what does this seeing/knowing-hence generating empathetic affect among Global North users-provide in terms of meaningful paths to action for Global South subjects (workers and others)?" Breaking with the alienation of data workers means much more than rendering them visible.…”

Section: Fighting Alienation By Making the ML Pipeline Visible To Wor...mentioning

confidence: 99%

The Data-Production Dispositif

Miceli¹,

Posada²

2022

Preprint

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Machine learning (ML) depends on data to train and verify models. Very often, organizations outsource processes related to data work (i.e., generating and annotating data and evaluating outputs) through business process outsourcing (BPO) companies and crowdsourcing platforms. This paper investigates outsourced ML data work in Latin America by studying three platforms in Venezuela and a BPO in Argentina. We lean on the Foucauldian notion of dispositif to define the data-production dispositif as an ensemble of discourses, actions, and objects strategically disposed to (re)produce power/knowledge relations in data and labor. Our dispositif analysis comprises the examination of 210 data work instruction documents, 55 interviews with data workers, managers, and requesters, and participant observation. Our findings show that discourses encoded in instructions reproduce and normalize the worldviews of requesters. Precarious working conditions and economic dependency alienate workers, making them obedient to instructions. Furthermore, discourses and social contexts materialize in artifacts, such as interfaces and performance metrics, limiting workers' agency and normalizing specific ways of interpreting data. We conclude by stressing the importance of counteracting the data-production dispositif by fighting alienation and precarization, and empowering data workers to become assets in the quest for high-quality data.

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Interrupting invisibility in a global world

Cited by 19 publications

References 4 publications

The Cost of Culture

The Cost of Culture

Historiographies of science and labor: From past perspectives to future possibilities

The Data-Production Dispositif

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