“…A collaborative, co-ordinated or case-managed approach to children is also very important, as this father relates: A range of international literature has shown that where key workers assume the role of co-ordinating services to meet the individual needs of families, this is associated with families experiencing fewer unmet needs, being more satisfied and becoming more involved (Sloper et al, 2006;King & Meyer, 2006). This co-ordination needs to work on a number of levels: at an interpersonal level between the different allied health and other professionals within the same agency, at an inter-agency level and at a wider sector level (Bradshaw et al, 2003;King et al, 2001;King & Meyer, 2006).…”