Interpretive structural modelling of website quality factors for repurchase intention in online context

Trivedi, Vibha; Trivedi, Ashish

doi:10.1504/ijeb.2018.10019533

Cited by 5 publications

(5 citation statements)

References 67 publications

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“…It was confirmed that if the website quality is better, it will be easier for consumers to make transaction. And the consumer can be attracted to revisit the website and make a purchase again (Aakash & Aggarwal, 2019;Gommans et al, 2001;Trivedi & Trivedi, 2018). Website quality was confirmed to positively impact to purchase intention (Thomas, Kavya, & Monica, 2018).…”

Section: Repurchase Intentionmentioning

confidence: 99%

The effect of website quality on repurchase intention with the mediation of perceived value: The case study of online travel agencies in Vietnam

Pham¹,

Nguyễn²

2019

JGBI

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The sharing economy is getting broader with its non-ownership assets, better use of resources, lower prices, and more customized products (Belk, 2014). In tourism industry, the development of the sharing economy involved the emergence of online travel agencies (OTAs) who are intermediates between services providers and consumers, provide accommodations, transport services, food and beverages services, tour guide services, etc. (Skalska, 2017). Recently, Vietnam has experienced a rapid growth in the number of users booking tourism products and services through OTAs. Playing such an important role in the tourism market, it is essential for OTAs to retain customers which later bring successes for the business. This research examines the role of perceive value as it mediates the effect of website quality on customer repurchase intention at OTAs in Vietnam. Quantitative approach was employed with structured questionnaires written in Vietnamese and English. The questionnaires were distributed to tourists in Ho Chi Minh City, Hoi An, and Nha Trang. Partial least squares was applied to test the reliability, validity of the measures and the causal effects. The findings suggest that: (1) only website's ease of use has direct positive influence on repurchase intention; (2) while security, service quality, visual appearance, price, and brand image have indirect positive affect on repurchase intention through the mediation of perceived value. Based on the results, theoretical implications and practical implications were also provided in this research.

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Section: Repurchase Intentionmentioning

confidence: 99%

The effect of website quality on repurchase intention with the mediation of perceived value: The case study of online travel agencies in Vietnam

Pham¹,

Nguyễn²

2019

JGBI

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“…Analytical models have been useful in analyzing and understanding the accountable drivers and barriers for various phenomena in wide-ranging disciplines such as humanitarian supply chains, disaster management and even in other management streams also (Trivedi et al , 2015; Chauhan and Singh, 2018; Trivedi and Singh, 2018; Trivedi and Trivedi, 2018; Trivedi et al , 2021). Mercado et al (2020) recently examined the factors that hamper the integrated risk-management of floods at a specific geographical location.…”

Section: Solution Methodologymentioning

confidence: 99%

Analyzing glacial lake outburst flood triggers for sustainable disaster risk mitigation: an interpretive structural modelling based approach

Trivedi

Chauhan

Singh

2021

MEQ

Self Cite

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PurposeClimate change and global warming pose a serious threat to the community as deglaciating environments trigger glacial lake outburst floods (GLOFs). The Sendai framework underpins the role of disaster risk reduction (DRR) for sustainable development, thereby calling for the development of GLOF hazard and risk assessment procedures. This study aims to delineate the enablers of GLOF risk and establish a contextual relationship between them.Design/methodology/approachThe risk enablers are identified from the extant GLOF literature, and the experts from disaster management area are consulted to explore the underlying contextual relationship among them. An interpretive structural model is developed from the responses to analyze the contextual relationships among the risk enablers.FindingsThe interpretive structural modeling results manifest that seismic activity, temperature and precipitation events, and proximity are key drivers that trigger flash floods from the lakes and an effective assessment of these triggers may contribute significantly to GLOF risk mitigation.Originality/valueThe study models the complex relationship among the risk enablers for a glacial flood hazard that find commonality across all geographic contexts. The findings provide the practitioners of DRR useful insights into these factors and their subsequent impact on others, while conducting hazard assessment of glacial lakes that may contribute to the sustainable development of settlements lying downstream to glacial lakes.

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“…The internal response takes the form of the consumers' attitude, while the external response takes the consumers' specific behavior [54]. The consumers' specific behavior may then comprise consumer engagement [55][56][57], impulse buying behavior [52,58,59], purchase intention [45,46,60], or repurchase intention [61].…”

Section: Stimulus-organism-response (Sor) Theorymentioning

confidence: 99%

Developing and testing a measurement scale for SMEs’ website quality (SMEs-WebQ): Evidence from Indonesia

Suryani¹,

Fauzi

Sheng

et al. 2022

Electron Commer Res

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This current research focuses on developing and testing a measurement model of website quality for Small and Medium-sized Enterprises (SMEs). This study applied Hinkin’s scale development process and involved 802 respondents in Indonesia through two successive data collection phases. The model development confirmed the SMEs-WebQ model as a robust measurement of SMEs’ website quality, containing 15 items across three dimensions: system quality, information quality, and service readiness. The replication study confirmed a gratifying nomological validity of the SMEs-WebQ model, whereby the three dimensions of the SMEs-WebQ model have significant positive effects (through brand awareness) on consumers’ purchase intention. This study theoretically contributes to the website quality literature and adds to the debate over the theoretical applicability of the present study’s underpinning theories (stimulus-organism-response and flow experience) in understanding online purchase intention. Practically, this study provides managerial recommendations to SMEs’ managers looking to improve their websites while ameliorating their competitiveness in the digital business era.

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Interpretive structural modelling of website quality factors for repurchase intention in online context

Cited by 5 publications

References 67 publications

The effect of website quality on repurchase intention with the mediation of perceived value: The case study of online travel agencies in Vietnam

The effect of website quality on repurchase intention with the mediation of perceived value: The case study of online travel agencies in Vietnam

Analyzing glacial lake outburst flood triggers for sustainable disaster risk mitigation: an interpretive structural modelling based approach

Developing and testing a measurement scale for SMEs’ website quality (SMEs-WebQ): Evidence from Indonesia

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