Interpersonal Conflict and Employee Well-Being: The Moderating Role of Recovery Experiences

Demsky, Caitlin A.

doi:10.15760/etd.766

Cited by 7 publications

(7 citation statements)

References 106 publications

(93 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Querstret and Cropley (2012) showed that rumination about work events had a particularly negative relationship with work-related fatigue and sleep quality, and although a between-person study, it illustrates the problems associated with not cognitively detaching. Indeed, Demsky, Fritz, and Hammer (2012) recently demonstrated that after experiencing high levels of interpersonal conflict at work those who engaged in high levels of relaxation experiences remained as exhausted as those who did not engage in relaxation. Incivility may therefore affect the psychological side of recovery but not the physically oriented recovery experiences.…”

Section: Discussionmentioning

confidence: 99%

Here today but not gone tomorrow: Incivility affects after-work and next-day recovery.

Nicholson¹,

Griffin²

2015

Journal of Occupational Health Psychology

View full text Add to dashboard Cite

This study examined the relation between daily incivility and afterwork recovery, hypothesizing that workplace incivility would have a negative effect on situational wellbeing, afterwork recovery experiences (psychological detachment and relaxation) and next-morning recovery level. Daily surveys were completed on 5 consecutive workdays by 175 employees in the legal industry. Multilevel analyses controlling for the daily number of hours worked showed that day-level incivility was negatively related to afterwork situational wellbeing and psychological detachment, but not to relaxation. Incivility experienced on 1 day also predicted recovery level the following morning. Results emphasize the ongoing impact of rudeness and disrespect in the workplace on employee wellbeing and offer an explanation for the long-term negative outcomes of what is typically thought of as a less severe workplace stressor.

show abstract

Section: Discussionmentioning

confidence: 99%

Here today but not gone tomorrow: Incivility affects after-work and next-day recovery.

Nicholson¹,

Griffin²

2015

Journal of Occupational Health Psychology

View full text Add to dashboard Cite

show abstract

“…Various studies have found the buffering effect of psychological detachment in the stressor-strain relationship (Sonnentag, Binnewies & Mojza, 2010;Sonnentag & Fritz, 2014;Sonnentag, Unger & Nägel, 2013). Relaxation as a recovery strategy has also been found to moderate the relationship between impersonal conflict and well-being (Demsky, 2012) and between job insecurity and need for recovery (Kinnunen, Mauno & Siltaloppi, 2010). These significant results from previous research paved the way for the possibility to explore other recovery experiences as possible moderators between other job demands and burnout.…”

Section: The Moderating Role Of Recovery Experiencesmentioning

confidence: 87%

Job characteristics, burnout and the relationship with recovery experiences

2015

View full text Add to dashboard Cite

Orientation: Job characteristics (consisting of job demands and job resources) have an impact on burnout. However, it is unclear whether recovery strategies might influence this relationship amongst staff members at a tertiary education institution in South Africa.Research purpose: The primary objective of this study was to determine whether recovery strategies influence and moderate the relationship between job demands, job resources and burnout. Motivation for the study: Recovery strategies may influence and buffer the negative effects of job demands on burnout and may influence and enhance the positive influence of job resources on burnout. Research approach, design and method: Cross-sectional data was collected amongst employees at a tertiary education institution (N = 366).Main findings: The results of the structural equation modelling revealed significant positive relationships between work pressure, emotional demands and a lack of social support with burnout. Also, work pressure was related to all four recovery strategies and different job resources were associated with different recovery strategies. Finally, mastery experiences were the only recovery strategy that significantly predicted burnout. Practical/managerial implications: Employees are encouraged to engage in recovery strategies that will reduce their burnout levels, especially mastery experiences. Contribution/value-add: This study adds to the body of literature on effort recovery in South Africa. Very little empirical research has been done in South Africa regarding the use and benefits of different recovery strategies. Recommendations for future research are made.

show abstract

“…On other hand, this study also suggested that interpersonal conflict factors has direct and negative impact on user satisfaction. Several studies [42], [43] pointed out the argument that lowes degree of interpersonal conflict leads to enhanced user satisfaction. Thus, the statistical findings in this research indicate that interpersonal conflict factors (interference, disagreement and instability) have a negative significant impact on user satisfaction.…”

Section: Figure 2 Structural Modelmentioning

confidence: 99%

Information System Success Framework based on Interpersonal Conflict Factors

Aboaoga¹,

Aziz²,

Mohamed³

2018

IJECE

View full text Add to dashboard Cite

Information system success (ISS) has received considerable attention from researchers as it plays an important role in improving the efficiency and productivity of an organization. Several researchers have conducted empirical studies using numerous factors (e.g. organizational, technological, and individual factors) which affect the information system success. However, there are several factors which are related to interpersonal conflict which may affect information system success. The interpersonal conflict is a critical dimension which can greatly influence information system success in a competitive environment such as the financial sector. Therefore, this study introduces a framework to investigate the influence of interpersonal conflict factors on information system success in the Ministry of Finance, Yemen. The study employed a quantitative method which consists of the following steps: survey design, data collection and data analysis. A sample size comprising 130 employees were distributed in the Ministry of Finance, Yemen. Questionnaires were used to collect data from this sample. Data analysis (reliability, validity, correlation and factor analysis) has been carried out using SPSS. In addition, structural equation modelling (SEM) has been used for evaluation the research model. Based on the experimental results, the findings in this study revealed that the interpersonal factors (interference, disagreement and instability) significantly negatively (at 0.05 level of significance) influence user satisfaction of information system success.

show abstract

Interpersonal Conflict and Employee Well-Being: The Moderating Role of Recovery Experiences

Cited by 7 publications

References 106 publications

Here today but not gone tomorrow: Incivility affects after-work and next-day recovery.

Here today but not gone tomorrow: Incivility affects after-work and next-day recovery.

Job characteristics, burnout and the relationship with recovery experiences

Information System Success Framework based on Interpersonal Conflict Factors

Contact Info

Product

Resources

About