Interpersonal communications in nursing practice - Key to Quality Health care

Abstract

wrong administration of medication leading to compromised patient safety. The type of nursing care determines the incidence of revisit of patients to the hospital and therefore can serve as a good yardstick of goodwill and satisfaction of any health care institution among general population. Advantages of effective communication [4-8] 1. Compliance-Better Compliance with guidelines of accreditation bodies and regional guidelines. 2. Safety-Minimize medication errors enhancing patient safety. 3. Patient's happiness quotient-It improves patient satisfaction, results in recovery, alleviating anxiety, depression and seclusion. 4. Job satisfaction-The positive feedback from patients helps to reduce stress to certain extent, imparting good job satisfaction. 5. Decision making-In times where patient autonomy and patient's right to determine what shall be done to his/ her body, the decision. Interpersonal communication in nursing Nursing staff plays the role of leader in patient care especially at times when the person (patient) is unable to How communication affects patients and nurses Communication failures leading to catastrophe have been well experienced in health care .One such instance been the

Interventions Co-designed by Providers and Clients for Improving Therapeutic Relationships in Maternal and Child Healthcare: A Human Centered Design Study in Rural Tanzania

“…The most important and complex contributors are the health system and healthcare facility contributors including concerns about inadequate resources, poor management practices, inadequate policy implementation and the absence of an independent department or agency for gathering and management of complaints. Looking across literature both within and outside Tanzania, most of these factors have been widely documented as impacting provider and nurse-client relationships in both low-and high-income contexts [10][11][12][13][14][15][16][17][18][19][20][21][22][23]. The problem with previous studies is that a large body of literature has mainly focused on providers' technical and behavioural competencies as well as health system dysfunctions as primary drivers of poor nurse-client relationships.…”

“…The problem with previous studies is that a large body of literature has mainly focused on providers' technical and behavioural competencies as well as health system dysfunctions as primary drivers of poor nurse-client relationships. Consequently, most of the existing interventions -whether governance instruments, competence-based or political-prioritize or lays blames on providers (nurses included) as the prime source of poor provider-client relationships in therapeutic encounters [17][18][19][20][21][22][23][24][25]. However, our ndings recognize clients' contribution to poor therapeutic relationships.…”

“…Concerns of technical incompetencies related to poor reliability, poor skills, inadequate con dentiality, inability to offer assurance, and inadequate patient engagement; behavioural incompetence related to lack of empathy, poor demeanours, and negative attitudes; poor communication skills and language; and violation of client rights and lack of respect continues to negatively impact potential value of nurses and midwives in the MCH service delivery within Tanzania and other settings [10][11][12][13][14][15][16][17][18][19][20][21]. This partly explains why recent studies link poor client trust in the formal healthcare system, reduced service uptake and continuity, and poor MCH outcomes to clients' dissatisfaction with nurses' interpersonal and technical aspects of care [19][20][21][22][23].…”

Pediatric Nurses’ Perceptions of Missed Care: A Qualitative Study

“…The second subcategory derived from the statements of the nurses was ineffective communication. Indeed, effective communication and interpersonal interactions are necessary in nursing (34,35). The nurses who take the initiative to talk can gain the mother's trust but their reluctance to talk with the patient's mother is an obstacle to building trust (36,37).…”

Kecerdasan Emosional Perawat terhadap Komunikasi Interpersonal dengan Pasien

“…Singkatnya, komunikasi yang efektif tetap menjadi faktor utama dalam peningkatan hubungan interpersonal dan selanjutnya peningkatan perawatan pasien dan kualitas pemulihan pasien (Kwame & Petrucka, 2020). Komunikasi yang efektif membutuhkan pemahaman pasien dan perasaan yang mereka ungkapkan, oleh karena itu komunikasi yang efektif menuntut keterampilan dan niat tulus perawat untuk memahami apa yang menjadi perhatian pasien (Brinderjeet, 2020). Sementara itu, Noquez (2019) berpendapat bahwa untuk memahami pasien saja tidak cukup tetapi perawat juga harus menyatakan pesan kepada pasien adalah cara yang jelas, dapat dimengerti dan dapat diterima.…”