Interpersonal Communication: Theoretical Perspectives, Future Prospects

Berger, Charles R.

doi:10.1111/j.1460-2466.2005.tb02680.x

Cited by 124 publications

(57 citation statements)

References 113 publications

(135 reference statements)

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“…In addition to the domain of the context, other attributes of the context and interaction should be theorized, particularly leveraging interpersonal communication theories (Berger, 2005). This research employed one-time interactions.…”

Section: Discussionmentioning

confidence: 99%

When a Talking-Face Computer Agent is Half-Human and Half-Humanoid: Human Identity and Consistency Preference

Gong¹,

Nass²

2007

Human Comm Res

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Computer-generated anthropomorphic characters are a growing type of communicator that is deployed in digital communication environments. An essential theoretical question is how people identify humanlike but clearly artificial, hence humanoid, entities in comparison to natural human ones. This identity categorization inquiry was approached under the framework of consistency and tested through examining inconsistency effects from mismatching categories. Study 1 (N = 80), incorporating a self-disclosure task, tested participants' responses to a talking-face agent, which varied in four combinations of human versus humanoid faces and voices. In line with the literature on inconsistency, the pairing of a human face with a humanoid voice or a humanoid face with a human voice led to longer processing time in making judgment of the agent and less trust than the pairing of a face and a voice from either the human or the humanoid category. Female users particularly showed negative attitudes toward inconsistently paired talking faces. Study 2 (N = 80), using a task that stressed comprehension demand, replicated the inconsistency effects on judging time and females' negative attitudes but not for comprehension-related outcomes. Voice clarity overshadowed the consistency concern for comprehension-related responses. The overall inconsistency effects suggest that people treat humanoid entities in a different category from natural human ones.

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Section: Discussionmentioning

confidence: 99%

When a Talking-Face Computer Agent is Half-Human and Half-Humanoid: Human Identity and Consistency Preference

Gong¹,

Nass²

2007

Human Comm Res

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“…In line with this, we argue that appropriate and effective communication (communication performance) is dependent on the emotional skills used by an individual, and this performance emerges in a succession of exchanges. Other skills that involve the elements of detecting, understanding, and regulating emotional displays, such as encoding and decoding skills (Berger, 2005), nonverbal communication skills (Burgoon & Bacue, 2003), and persuading skills (Dillard & Marshall, 2003), have been found to directly contribute to successful communication performance. Similar to Berger (2005), we assert that emotional skills contribute to better communication outcomes for individuals within teams.…”

Section: Alternative Approaches To Team Compositionmentioning

confidence: 99%

A multilevel model of emotional skills, communication performance, and task performance in teams

et al. 2011

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Summary There is increasing research regarding the influence of emotions on teamwork. In this study, we use a multilevel approach to examine how team members' use of emotion‐related skills affects team task performance and communication performance within the team. We measured individual self‐reported emotional skills prior to team formation and then collected peer‐rated individual communication performance and independently rated team task performance eight weeks later. Although there was no influence at the individual level between emotional skills and performance, team‐level emotional skills positively predicted team task performance scores. At the cross level, team‐level emotional skills predicted individual‐level communication performance. These findings emphasize the importance of distinct team emotional skills in shaping both team performance and individual team member performance. Copyright © 2011 John Wiley & Sons, Ltd.

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“…For example, a pair of close friends is an instance of a relational type factor, and a demand is a kind of a tactic factor. Factors correspond to both objective elements and mental representations of social reality: Objectively, many interactions share the same classes of factors (e.g., contexts, tactics), but specific instances (e.g., doctor visit, request) vary across conversations; mentally, however, people hold the basic classes of factors and can even have similar representations of a specific instance, especially if they are from similar speech communities (Aarts & Dijksterhuis, 2000;Berger, 2005Berger, , 2007Coulmas, 1981). Factors are similar to features (Greene, 1997;Meyer, 1997;Wilson, 1990), cues (Berger & Kellermann, 1994), concepts (Schank & Abelson, 1977), and dimensions (Cody, Canary, & Smith, 1994).…”

Section: The Detection Of Goalsmentioning

confidence: 99%

It's Not Just Your Goal, But Also Who You Know: How the Cognitive Associations Among Goals and Relationships Influence Goal Detection in Social Interaction

Palomares

2009

Human Communication Research

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An experiment tested a theoretical framework for goal detection in dyadic interactions of close friends and unacquainted strangers wherein one conversationalist pursued a goal unbeknownst to a detector. The extent to which pursuers' conversation goal was cognitively associated with the dyad's relational type was manipulated. As hypothesized, pursuers' efficiency was significantly positively correlated to detectors' inference accuracy when the pursuer's goal was weakly linked to the relational type (e.g., avoid-awkwardness goal in close-friend dyads), whereas efficiency-accuracy correlations were not significant when the pursuer's goal was strongly linked to the relational type (e.g., avoid-awkwardness in unacquainted dyads). Results for detectors' inference certainty provided weak support for the prediction. Alternative accounts (e.g., personalism or relational knowledge) were relatively ineffective.

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Interpersonal Communication: Theoretical Perspectives, Future Prospects

Cited by 124 publications

References 113 publications

When a Talking-Face Computer Agent is Half-Human and Half-Humanoid: Human Identity and Consistency Preference

When a Talking-Face Computer Agent is Half-Human and Half-Humanoid: Human Identity and Consistency Preference

A multilevel model of emotional skills, communication performance, and task performance in teams

It's Not Just Your Goal, But Also Who You Know: How the Cognitive Associations Among Goals and Relationships Influence Goal Detection in Social Interaction

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