“…However, interoperability has been an issue already experienced in healthcare (Brooks, 2020). As interoperability faces many challenges, e.g., different communication protocols, incompatible architectures, heterogeneous data models, and ambiguous meanings of information exchanged (Abukwaik, Taibi & Rombach, 2014), BPMN comprehension is usually not enough to deal with it. This finding shows that BPMN works as the opening of software understanding, the bridge between stakeholders and the software team, but each step in the process mapped has to be unraveled by requirements elicitation and development teams in order to find the most suitable technical solution for specific issues.…”