Internet or store? An ethnographic study of consumers' internet and store-based grocery shopping practices

Elms, Jonathan; Kervenoael, Ronan Jouan De; Hallsworth, Alan

doi:10.1016/j.jretconser.2016.07.002

Cited by 76 publications

(62 citation statements)

References 70 publications

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“…However, it is worth emphasising that much of the transport research in this area is relatively recent and limited with respect to psychological elements, being focused primarily on how to 33 model behaviour more completely and accurately. By contrast, Elms, Kervenoael and Hallsworth (2016) approached this question qualitatively, using an 18-month in-depth ethnographic study of a small group of atypical online grocery buyers in the UK. They found ideographic motives for disliking shopping-trips but indicate that 'click and collect' services can address some of these.…”

Section: Mobility Substitutionmentioning

confidence: 99%

User decision-making in transitions to electrified, autonomous, shared or reduced mobility

Whittle

Whitmarsh

Haggar

et al. 2019

Transportation Research Part D: Transport and Environment

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Mobility affords a range of benefits, but there are environmental, social and economic problems associated with current transport systems. Innovations to address these issues include novel technologies (e.g., electric and autonomous vehicles; EVs, AVs), and new business models and social practices (e.g., shared mobility). Yet, far more attention by policy-makers and researchers has been paid to the technical aspects of a low-carbon mobility transition than to social or psychological aspects, or the role of the user. In this paper, we integrate insights from the multi-level perspective on transitions and socio-psychological literature and draw on transport expert interview (N=11) data, to examine (a) what influences current attitudes and behaviours in respect of EVs and AVs, and shared mobility, and (b) how this may change in the years to come. We argue that technological change may be most compatible with the transport regime (dominated by personal car-based mobility) but potentially affords a narrower range of sustainability benefits, while mobility substitution (e.g., reducing the need to travel through tele-working or -shopping) may be most challenging for both policy-makers and publics, while potentially addressing a wider range of sustainability problems associated with the transport regime. Shared mobility options sit somewhere in between and challenge certain aspects of the regime (e.g., status associated with car ownership) while offering certain environmental, social and economic benefits. For all three areas of innovation, policy interventions need to address the needs, preferences, experiences and identities of users if they are to be effective and sustainable.2 KeywordsLow-carbon mobility, transition, multi-level perspective, psychology, decision-making Highlights-We provide a psychologically-informed discussion of the transition to low-carbon mobility.-Our analysis highlights nuances in the interaction between individuals and infrastructures, and how 'lock-in' is experienced in different ways.-Users fulfil important social as well as economic functions in innovation processes.-Social and psychological factors (identity, emotions, etc.), as well as physical environment and infrastructures, constrain and foster innovation. AcknowledgementsThe review on which this article is based was funded by the UK Government Office of Science's Foresight Future of Mobility Programme. We gratefully acknowledge the time provided by interviewees to participate in the research, as well as the helpful comments of reviewers in improving the manuscript.3

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Section: Mobility Substitutionmentioning

confidence: 99%

User decision-making in transitions to electrified, autonomous, shared or reduced mobility

Whittle

Whitmarsh

Haggar

et al. 2019

Transportation Research Part D: Transport and Environment

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show abstract

“…Barriers to online grocery shopping included the inconvenience of waiting for deliveries, delivery fees, orders not being filled appropriately, and inappropriate or inadequate substitutions (54)(55)(56)58,59) . In addition, consumers tend to be less price-sensitive and are less likely to comparison shop when in the online v. in-store environment (62) .…”

Section: Motivations For Adoption Of Online Grocery Shoppingmentioning

confidence: 99%

Online grocery shopping: promise and pitfalls for healthier food and beverage purchases

Pitts¹,

Ng²,

Blitstein³

et al. 2018

Public Health Nutr.

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Objectives(i) To determine the current state of online grocery shopping, including individuals’ motivations for shopping for groceries online and types of foods purchased; and (ii) to identify the potential promise and pitfalls that online grocery shopping may offer in relation to food and beverage purchases.DesignPubMed, ABI/INFORM and Google Scholar were searched to identify published research.SettingTo be included, studies must have been published between 2007 and 2017 in English, based in the USA or Europe (including the UK), and focused on: (i) motivations for online grocery shopping; (ii) the cognitive/psychosocial domain; and (iii) the community or neighbourhood food environment domain.SubjectsOur search yielded twenty-four relevant papers.ResultsFindings indicate that online grocery shopping can be a double-edged sword. While it has the potential to increase healthy choices via reduced unhealthy impulse purchases, nutrition labelling strategies, and as a method to overcome food access limitations among individuals with limited access to a brick-and-mortar store, it also has the potential to increase unhealthy choices due to reasons such as consumers’ hesitance to purchase fresh produce online.ConclusionsAdditional research is needed to determine the most effective ways to positively engage customers to use online grocery shopping to make healthier choices.

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“…As with Wal‐Mart in Germany, unfamiliar products imported by TNCs from overseas leave local consumers 100% reliant on trust in the retailer's judgement. Meanwhile, Aldi and Lidl in the UK overcame the “tyranny of choice” (Elms, de Kervenoael, & Hallsworth, ) of the vast hypermarket format with their smaller stores focusing on a narrow but keenly‐priced range. Geographers Wood and Reynolds () reveal analysis that can offer insights on the performance of now‐popular smaller stores.…”

Section: A Note On Local Product Supplymentioning

confidence: 99%

On being local and being successful in Korea: Tesco and E‐mart

Kim

Hallsworth

Kim

2018

Area

Self Cite

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Tesco withdrew from the Korean market in September 2015. The withdrawal of Tesco has not generally been seen as being due to management failure, but instead as a strategic reallocation of resources by Tesco in the UK. Yet there may still be more to understand about this development. The tale of Tesco's arrival in and departure from Korea has not ended. We consider the relative performance of Tesco (Homeplus) stores and those of rival E-Mart. We find that, in attempting to be authentically local, Tesco may have hampered its own long-term success in an important overseas market. In an empirical study, we utilised the Logit model to contrast selection factors employed by local consumers in respect of both Tesco/ Homeplus and E-Mart. Our analysis reveals that product range (including private brands), store accessibility and convenience were the main factors on which consumers discriminated between these rivals. K E Y W O R D SE-mart, localisation, logit model, Tesco, transnational corporations, withdraw

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Internet or store? An ethnographic study of consumers' internet and store-based grocery shopping practices

Cited by 76 publications

References 70 publications

User decision-making in transitions to electrified, autonomous, shared or reduced mobility

User decision-making in transitions to electrified, autonomous, shared or reduced mobility

Online grocery shopping: promise and pitfalls for healthier food and beverage purchases

On being local and being successful in Korea: Tesco and E‐mart

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