Internet of Things in the Setting of COVID-19 In E-Commerce: Defining and Implementing an Appropriate Framework

Abstract

The Internet of Things (IoT) is expected to have a significant impact during the pandemic. Individuals are using IoT for educational purposes (as students and trainers), office work, banking, and medical jobs during the pandemic, according to the (COVID-19) survey. Individuals who have used IoT services during pandemic situations have found that it allows them to maintain a close physical distance from illness. On the other hand, individuals face the main challenge of using IoT as it causes social isolation and limits the human touch. An anonymous survey and an immediate randomized process were used to collect data. This paper aims to provide a framework for supermarkets. The proposed approach focuses on different retail operations using Internet of Things technology. The process of collecting and organizing the various store operations becomes noticeably faster once items are connected to the platform. The obtained results show the feasibility of the proposed framework.

Identifying customers value in chain hypermarkets: smart markets

“…Customers value friendliness and attentive treatment, and these must be achieved in order to be successful, especially in a competitive market. Smart markets to use information about their customers to make smarter decisions (Shili and Sethom, 2022). As artificial intelligence is widely used by all sectors, technological change in the world is accelerating.…”

“…This distribution model has been widely accepted by both companies and consumers. The evolution of these stores in recent times has been quite dynamic based on good combination of supply, proximity and service (Aseminachin, 2022;Shili, and Sethom, 2022). Retailers are increasingly valued by consumers compared to other commercial formats (Mortimer, 2020), which has triggered the gradual disappearance of traditional markets.…”