Internet Motives of Users in Jordan, UAE and KSA: A Cross-Cultural Validation of the Web Motivation Inventory (WMI)

Khraim, Hamza Salim

doi:10.5539/ijms.v8n2p138

“…The small number of customers who reported that they did not have access to the internet is supported by the fact that 86.1 percent of the population in Jordan has internet access (Khraim, 2016).…”

Section: Response Ratementioning

confidence: 99%

Investigating the Effects of Islamic Business Ethics and Etiquette on Business Relationships and Customers’ Adoption of Internet Banking

Megdadi¹

2

1

0

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AbstractThanks to technological advancement and growth, banks across the world offer Internet banking (IB) services to their customers. Internet banking services can be considered as a substitute distribution channel for banks, as they lower costs and make it easier for customers to manage their bank accounts remotely 24/7. Despite the obvious benefits of internet banking, large numbers of customers are reluctant to adopt IB services. One reason for their reluctance is because adopting IB services is a form of change, and people have a natural resistance to change. Hence, numerous researchers have studied the factors that influence customers’ adoption of IB services. Business relationships are considered one of the most valuable keys to business success. ‘Relationship Marketing’ has emerged as a concept that emphasizes establishing, strengthening, and maintaining a buyer-seller relationship. In today’s business environment, businesses focus more on their relationship networks than on the product itself. These relationships are affected by religious and cultural values. Thus, the way people perceive certain behaviours will depend upon their culture and religion. For example, the Islamic culture and ethical values affects the way Muslims behave and perceive behaviours, as Islam covers all aspects of life. This research is designed to investigate the role of business ethics and etiquette in building high-quality business relationships during the inception stage of the relationship. It also examines the effect of a business relationship on customers’ willingness to adopt IB services. The research was conducted from the customers’ perspective by using a quantitative method; a survey was distributed to a sample from the Jordanian Islamic banking market. Findings of this research indicated a significant positive effect of Islamic business ethics and etiquette on business relationship quality at all of the proposed variables except Ihsan, it also indicated a significant positive effect of business relationship quality on the adoption of internet banking. Results also showed a significant mediating effect of business relationship quality between business ethics and etiquette and internet banking adoption. This research contributes to the existing body of research in the fields of business ethics and etiquette, relationship marketing, and internet banking adoption. It gives in depth insight on the nature of the relationships of the variables within the research model. This research examined some variables that have not been studied before and provides evidence for future research; it also provides business practitioners with a better understanding of the nature of the factors affecting internet banking adoption and ways to enhance their relationships with their customers. Keywords: Relationship Marketing, Business Relationships, Business Ethics, Business Etiquette, Islamic Business Ethics and Etiquette, Internet Banking Adoption.

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“…A report in 2012 found that children and adolescents in Australia spent nearly 24 h online per month with persons 18–24 years of age spending an average of 65 h online and individuals 25–34 years of age spending more than 100 h per month (Affouneh et al 2021 ). In the Arab world, there are roughly around 135 million Internet users, with these staggering numbers it is evident that problematic internet use has emerged as a global concern (Khraim, 2016 ; Kuss et al 2014 ; Poli, 2017 ).…”

Section: Introductionmentioning

confidence: 99%

The association between problematic Internet use, eating disorder behaviors, and well-being among Palestinian university students

Mahmid

¹

,

Bdier

²

,

Chou

³

2021

Psicol. Refl. Crít.

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Objectives The current study aimed to test the correlation between problematic Internet use, eating disorder behaviors, and well-being among Palestinian university students. Methods To examine the relationship between the study variables, a correlational study was conducted. The geographical representation of the study sample showed that 48.1% of participants were from urban populations, 48.1% were from rural villages, and 3.8% were from internally displaced people’s camps. Results Pearson’s correlation coefficient was used to test the relationship between problematic Internet use, eating disorder behaviors, and well-being. Results showed that problematic Internet use was negatively correlated to well-being (r = − .32, p < .01), and positively correlated to eating disorder behaviors (r = .39, p < .01). The regression analysis found that problematic Internet use contributes statistically and significantly towards explaining variance in eating disorder behaviors (B = .46, SE = .08, β = .32). Moreover, well-being contributed in a way that was statistically significant towards explaining variance in eating disorders behaviors (B = − .39, SE = .09, β = − .25). Conclusion The results of our study support previous studies that indicated that problematic Internet use was significantly and positively correlated with eating disorder behaviors, while it was significantly and negatively correlated to well-being among Palestinian university students. Further studies testing this relationship will be crucial in developing interventions to both reduce problematic Internet use and eating disorder behaviors and increase well-being among university students.

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“…Islamic religion also affects consumer behaviour, ethical beliefs, and conduct (Abou-Youssef, Kortam, Abou-Aish, & El-Bassiouny, 2011). Religion plays a vital role in social interactions and consumer behaviour (Khraim, 2016).…”

Section: Religion and Religiositymentioning

confidence: 99%

“…Islamic religion also affects consumer behaviour, ethical beliefs, and conduct (Abou-Youssef et al, 2011). Religion plays a vital role in social interactions and consumer behaviour (Khraim, 2016), especially in Arab/Islamic cultures where religiosity plays a vital role in consumer behaviour (Al-Hyari et al, 2012). George (1987) held that religion is a primary force in business ethics.…”

Section: Religiositymentioning

confidence: 99%

“…This research gives some direction to managers to enhance the chances of internet banking adoption. Nonetheless, the number of individuals with internet access is relatively large (Khraim, 2016). If banks focus their efforts on internet banking, there will be enormous advantages for both the bank and their customers, as discussed previously.…”

Section: Managerial Implicationsmentioning

confidence: 99%

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Investigating the Effects of Islamic Business Ethics and Etiquette on Business Relationships and Customers’ Adoption of Internet Banking

Megdadi¹

0

View full text Add to dashboard Cite

AbstractThanks to technological advancement and growth, banks across the world offer Internet banking (IB) services to their customers. Internet banking services can be considered as a substitute distribution channel for banks, as they lower costs and make it easier for customers to manage their bank accounts remotely 24/7. Despite the obvious benefits of internet banking, large numbers of customers are reluctant to adopt IB services. One reason for their reluctance is because adopting IB services is a form of change, and people have a natural resistance to change. Hence, numerous researchers have studied the factors that influence customers’ adoption of IB services. Business relationships are considered one of the most valuable keys to business success. ‘Relationship Marketing’ has emerged as a concept that emphasizes establishing, strengthening, and maintaining a buyer-seller relationship. In today’s business environment, businesses focus more on their relationship networks than on the product itself. These relationships are affected by religious and cultural values. Thus, the way people perceive certain behaviours will depend upon their culture and religion. For example, the Islamic culture and ethical values affects the way Muslims behave and perceive behaviours, as Islam covers all aspects of life. This research is designed to investigate the role of business ethics and etiquette in building high-quality business relationships during the inception stage of the relationship. It also examines the effect of a business relationship on customers’ willingness to adopt IB services. The research was conducted from the customers’ perspective by using a quantitative method; a survey was distributed to a sample from the Jordanian Islamic banking market. Findings of this research indicated a significant positive effect of Islamic business ethics and etiquette on business relationship quality at all of the proposed variables except Ihsan, it also indicated a significant positive effect of business relationship quality on the adoption of internet banking. Results also showed a significant mediating effect of business relationship quality between business ethics and etiquette and internet banking adoption. This research contributes to the existing body of research in the fields of business ethics and etiquette, relationship marketing, and internet banking adoption. It gives in depth insight on the nature of the relationships of the variables within the research model. This research examined some variables that have not been studied before and provides evidence for future research; it also provides business practitioners with a better understanding of the nature of the factors affecting internet banking adoption and ways to enhance their relationships with their customers. Keywords: Relationship Marketing, Business Relationships, Business Ethics, Business Etiquette, Islamic Business Ethics and Etiquette, Internet Banking Adoption.

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Internet Motives of Users in Jordan, UAE and KSA: A Cross-Cultural Validation of the Web Motivation Inventory (WMI)

Cited by 5 publications

References 17 publications

Investigating the Effects of Islamic Business Ethics and Etiquette on Business Relationships and Customers’ Adoption of Internet Banking

Investigating the Effects of Islamic Business Ethics and Etiquette on Business Relationships and Customers’ Adoption of Internet Banking

The association between problematic Internet use, eating disorder behaviors, and well-being among Palestinian university students

Investigating the Effects of Islamic Business Ethics and Etiquette on Business Relationships and Customers’ Adoption of Internet Banking

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