Internet Banking and Bank Investment Decision: Mediating Role of Customer Satisfaction and Employee Satisfaction

Effect of financial innovation and stakeholders' satisfaction on investment decisions: Does internet security matter?

“…This outcome is consistent with the claim made by Hashi & Stojčić [ 34 ] that the use of resources and the information gained via innovations influence business choices. The results are in line with those of Pea-Assounga & Wu [ 17 ] showing a strong and positive relationship between fintech and ID. Furthermore, this result is consistent with Flor & Hansen's [ 26 ] conclusion that technology advancements have an impact on a firm's investment choices.…”

“…Yet, not all investments are profitable as the investments’ decision makers do not behave or act sensibly all the time. Many factors, including technological advances, expertise, stakeholder satisfaction, competitive advantage, and sustainability, influence bank investment choices [ 16 , 17 ]. Fundamentally, everyone undertakes investment decisions in life at certain points, whether depositing or saving money, purchasing equipment, insurance, stocks, or constructing infrastructure, and every capital invested implicates risks taken [ 33 ].…”

“…According to the World Bank [ 15 ], Congolese banks are experiencing emerging technologies like mobile banking, internet banking, etc., which are contributing efficaciously to the overall country's development. Additionally, the electronic transaction market (mobile banking) has expanded dramatically, increasing financial development and accessibility of financial services [ 14 , 16 , 17 ].…”