Internet and Online Governmental Services Use Divide: Evidence From Oman

Martins, João; Al-Shekaili, Hamed

doi:10.1177/0894439319865903

Cited by 4 publications

(3 citation statements)

References 29 publications

(26 reference statements)

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“…For example, Hargittai and Dobransky (2017) found that Web use skills of older adults are positively related to number of their capital-enhancing activities on the internet. Therefore, having better skills may ensure their greater involvement in the online sphere including targeted e-government use (Martins and Al-Shekaili, 2021).…”

Section: Discussionmentioning

confidence: 99%

Older adults' e-government use for bureaucratic and transactional purposes: the role of website-related perceptions and subjective digital skills

Rosenberg

2024

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Purpose This paper aims to establish the link between the attitudes older adults hold toward governmental websites, their subjective online public service use skills and their e-government use for bureaucratic (e.g. document downloading or filling them out online) and transactional (e.g. payment) purposes. Design/methodology/approach Data were obtained from the 2020 Israel Social Survey and analyzed using binary logistic regression models. The sample included internet users aged 60 years and older (N = 735). Findings Subjective use skills were positively associated with each studied type of e-government use. Perception of security in providing personal information on governmental websites was also positively associated with both types of use. Perceived clarity and simplicity of governmental websites was (positively) related to transactional e-government use only. Research limitations/implications The results suggest that the types of e-government use in older adulthood are not contingent upon exactly the same factors. Moreover, attitudes toward e-government seem to be more relevant for transactional rather than bureaucratic e-government use in this lifespan period. Originality/value The study examines factors related to government website uses of various types in later life – a rarely studied topic in e-government research.

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Section: Discussionmentioning

confidence: 99%

Older adults' e-government use for bureaucratic and transactional purposes: the role of website-related perceptions and subjective digital skills

Rosenberg

2024

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“…The popularization of broadband has gradually eliminated the ‘access divide’, but the ‘use divide’ caused by differences in internet application capabilities still plagues rural residents and has become a potential cause of the existence of the third-level digital divide. Generally, the higher the education level of an individual, the stronger the ability to use the internet (Martins and Al-Shekaili, 2021). Therefore, we construct Edu*Treated*Post to analyse whether raising the education level of residents can help reduce the urban–rural income gap arising from the expansion of ICC.…”

Section: Further Discussionmentioning

confidence: 99%

How Does Internet Infrastructure Construction Affect the Urban–Rural Income Gap? Evidence from a Quasi-Natural Experiment in China

Nie

Jianxiang

2023

Progress in Development Studies

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Internet infrastructure, like other infrastructures, is gradually becoming an important force affecting economic and social development, laying the foundation for the development of the digital economy. Based on a quasi-natural experiment, combined with the data of 201 Chinese prefectures from 2010 to 2018, this study constructs a difference-in-differences approach to examine the impact of internet infrastructure construction (IIC) on the urban–rural income gap. The main results show that IIC has a significant widening effect on the urban–rural income gap. Our study also finds that the effect has significant location and city attribute heterogeneity. Specifically, the IIC widens the urban–rural income gap more strongly in central-western, inland, provincial capital and small-scale cities. Furthermore, the promotion of IIC to the income of urban residents far exceeds that of rural residents, which is a typical manifestation of the third-level digital divide. However, increasing the education level of residents is beneficial to alleviating the widening effect of IIC on the urban–rural income gap. Overall, national policymakers should pay attention to the possible inequalities in promoting the development of national broadband internet. Policies for improving the digital application abilities of residents, especially vulnerable groups, are highly recommended to share the digital dividend.

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“…Rossember (2019) examined the interactive effects of ethnicity and trust in government on e-government engagement in Israel, documenting that using the Internet daily increases e-government use. Martins and Al-Shekaili (2021) studied the disparities of e-government engagement in Oman. Based on a nationally representative sample of users and households, they found that factors such as education, employment status, age, and digital skills (the stronger predictor) increase the chances to the use of online governmental services.…”

Section: E-government Disparities and Outcomesmentioning

confidence: 99%

Why Device-Related Digital Inequalities Matter for E-Government Engagement?

Dodel

2023

Social Science Computer Review

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Mobile devices were key drivers for recent Internet expansion in lower-income countries, democratizing access. Nonetheless, concerns arose regarding their role in the creation of new digital underclass related to the capital-enhancing consequences of Internet use. Among these, e-government engagement allows individuals to reduce the administrative burdens of governmental interactions. Nonetheless, its uptake has been proven to be highly stratified in Latin American countries where most services are not digital-by-default. The article argues that disparities in digital access play a role in this e-government divides. It examines the antecedents and determinants of household computer access and mobile-only Internet use, and e-government engagement in Brazil. Based on “TIC Domicilios 2019” survey, using logistic regressions to predict household access to computers, mobile-only Internet access, and e-government engagement. Mediation analyses of the latter models are conducted, testing the sequential nature of socio-digital inequalities based on the DiSTO framework. Findings show that living in a household with computers reduces the chances of being a mobile-only user and increases the odds of e-government engagement. Mobile-only access reduces e-government engagement. The effects of socioeconomic status and digital inequalities are mediated by household access to computers and mobile-only use. Implications for digital inclusion policies are discussed.

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Internet and Online Governmental Services Use Divide: Evidence From Oman

Cited by 4 publications

References 29 publications

Older adults' e-government use for bureaucratic and transactional purposes: the role of website-related perceptions and subjective digital skills

Older adults' e-government use for bureaucratic and transactional purposes: the role of website-related perceptions and subjective digital skills

How Does Internet Infrastructure Construction Affect the Urban–Rural Income Gap? Evidence from a Quasi-Natural Experiment in China

Why Device-Related Digital Inequalities Matter for E-Government Engagement?

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