International Research Progress and Evolution Trend of Interpersonal Trust—Prospects under COVID-19 Pandemic

Abstract

Retrospecting articles on interpersonal trust is of great importance for understanding its current status and future development in the context of the COVID-19 pandemic, especially, with the widespread use of Big Data and Blockchain. In total, 1532 articles related to interpersonal trust were collected as research database to draw keyword co-occurrence mapping and timeline mapping by VOSviewer and CiteSpace. On this basis, the research content and evolution trend of interpersonal trust were systematically analyzed. The results show that: (1) Data cleaning by code was first integrated with Knowledge Mapping and then used to review the research of interpersonal trust; (2) Developed countries have contributed the most to the research of interpersonal trust; (3) Social capital, knowledge sharing, job and organizational performance, Chinese Guanxi are the research hotspots of interpersonal trust; (4) The research hotspots on interpersonal trust evolve from the level of individual psychology and behavior to the level of social stability and development and then to the level of organization operation and management; (5) At present, the research on interpersonal trust is in the outbreak period; fMRI technology and Big Data and Blockchain technology gradually become vital research tools of interpersonal trust, which provides significant prospects for the following research of interpersonal trust under the COVID-19 pandemic.

How does emotional labor influence restaurant employees’ service quality during COVID-19? The roles of work fatigue and supervisor–subordinate Guanxi

“…Our results suggested that SSG also has an important instrumental function. In addition, a systematic review of research in the context of COVID-19 revealed that Chinese Guanxi is worthy of extensive exploration (Ji and Long, 2022). Our findings not only support previous research (Ali et al , 2020; Cheung and Wu, 2011; Weng, 2014), but also clarify the moderating role of SSG in the relationship between emotional labor and service quality.…”

“…Our results suggested that SSG also has an important instrumental function. In addition, a systematic review of research in the context of COVID-19 revealed that Chinese Guanxi is worthy of extensive exploration (Ji and Long, 2022).…”

“…A systematic review in the context of COVID-19 showed that the concept of Guanxi in China has been widely explored (Ji and Long, 2022). During COVID-19, the importance of the relationships between supervisors and subordinates has been even more apparent.…”

COVID-19 and Public Health: Analysis of Opinions in Social Media

“…The combined influence of two factors-the phenomenon of infodemia and the reaction of society to the actions of governments during the pandemic-has not yet been sufficiently covered by scientific research. The impact of the credibility factor, in particular, of interpersonal trust dynamics during the COVID-19 pandemic is shown in the research [7] with extensive use of big data and blockchain. The present study focuses on the impact that mass media and opinion leaders have on the users of social media.…”

The Socio-Economic Determinants of Interpersonal Trust Levels

“…Interestingly, higher economic growth does not always promote higher interpersonal trust (Helliwell, 1996;Inglehart, 1997;Olson, 1982). One rationale for such is that the role of interpersonal trust is higher in developing and less developed countries (Ji & Long, 2022). On the other hand, literature has also established that interpersonal trust and trustworthiness is a keystone towards higher economic development (Banfield, 1967;Coleman, 1988;Dasgupta & Gambetta, 1988;Fukuyama, 1995;Greif, 1993;Putnam, 2000).…”