International Organizational Crisis Communication

Ulmer, Robert R.; Pyle, Andrew S.

doi:10.1002/9781118516812.ch11

Cited by 5 publications

(4 citation statements)

References 39 publications

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“…Crisis communication personnel should inform stakeholders when and how they became aware of unknown issues (CDC, 2023b). Ulmer and Pyle suggest that being honest and transparent during disasters and explaining what is known and unknown is critical for effective crisis management (Ulmer & Pyle, 2016).…”

Section: Discussionmentioning

confidence: 99%

“…The collaboration of multiple institutions in crisis communication poses problems due to differing hierarchical structures and decision‐making perspectives. Although institutional structures and attitudes differ, there are a few behaviors that all institutions should and should not do regarding crisis communication (Ulmer & Pyle, 2016). These behaviors guide coping with complex events (Table 2).…”

Section: Theoretical Frameworkmentioning

confidence: 99%

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2021 Wildfires in Türkiye: A perspective from crisis management and crisis communication practices

Sari

2024

Contingencies & Crisis Mgmt

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Türkiye has long been plagued by deadly natural hazards, including earthquakes, wildfires, landslides, and floods, which have caused widespread destruction throughout the country. 2021 Wildfires in Türkiye, the most destructive in the country's history, have disrupted the region's ecological balance by destroying vast swathes of forests and the habitats of many species. This study aimed to explore crisis management and communication practices during the 2021 Türkiye wildfire. This qualitative research utilized a phenomenological approach and the discourse analysis method to study the data. The study's methodology aimed to delve into the lived experiences surrounding the disaster and analyze the statements of the responsible minister to uncover best practices. The results indicate that wildfires were not contained during the initial day, and a needs assessment was impossible. During the response, frequent disinformation, rumors, and suspicious situations arose, indicating difficulties in information management. A consistent call for solidarity is beneficial for crisis management and communication. However, a debate about inadequate resources highlights trust and transparency issues in crisis communication. Moreover, drawing comparisons with other countries and making self‐congratulatory statements about success and strength are not aligned with crisis management or crisis communication and may be perceived as politically motivated.

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Section: Discussionmentioning

confidence: 99%

Section: Theoretical Frameworkmentioning

confidence: 99%

2021 Wildfires in Türkiye: A perspective from crisis management and crisis communication practices

Sari

2024

Contingencies & Crisis Mgmt

View full text Add to dashboard Cite

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“…As company spokesperson and respondent gender similarity have an effect in crisis communication reactions (Crijns et al 2017 ), influencer gender might be checked for, as well. In addition, more cultural comparisons are required (Luoma-aho et al 2017 ; Schwarz 2019 ; Ulmer and Pyle 2016 ) as in today’s world messages often must target a global audience (Griffin Padgett et al 2013 ; Ulmer and Pyle 2016 ).…”

Section: Discussionmentioning

confidence: 99%

Optimizing the Organizational Crisis Communication Portfolio

Nöhammer

Schorn

Becker

2022

Corp Reputation Rev

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Organizational reputation can be seriously damaged after a self-inflicted or externally induced crisis. Studies have tested the restoring and protective effects of various crisis communication strategies. For this paper, we compared the effects on organizational reputation dependent on (a) crisis type and (b) crisis communication strategy used. We combined six strategies in a stepwise manner, showing which ones are most effective in which type of crisis in an experimental online setting. Respondents were randomly assigned to questionnaires with varying combinations of (b) in a different sequence of (a) rating the organization for three points in time. Using a diverse sample, we show that organizational reputation improves significantly only after combining at least five strategies. Supplementary Information The online version contains supplementary material available at 10.1057/s41299-022-00156-6.

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“…Regardless of the type of crisis, researchers and practitioners alike have identified a number of "golden rules" for successful crisis communication (e.g. Coombs, 2010;Nikolaev et al, 2010;Ulmer and Pyle, 2016). Particularly relevant for public authorities in Germany is the "Leitfaden Krisenkommunikation" published by the Federal Ministry of the Interior (Bundesministerium des Innern, 2014), which highlights the importance of speed, truthfulness, comprehensibility, transparency/openness, consistency, credibility, and entering a dialogue with affected publics.…”

Section: Public Crisis Communicationmentioning

confidence: 99%

Social media use of the police in crisis situations: A mixed-method study on communication practices of the German police

Jungblut

Kümpel

Steer

2022

New Media & Society

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Social media have become essential for crisis communication. While past research has focused on their role in corporate communication, studies largely ignored how public organizations use social media. Among these, the police are a particularly relevant case due to their responsibilities in society. Using a sequential mixed-methods design that combines qualitative interviews with an automated content analysis, this study analyzes how the German police use social media during community (e.g. mass shootings) and organizational-level crises (e.g. misdemeanors within the police). The results demonstrate that Twitter and Facebook are the primary platforms for crisis communication, with their unique affordances shaping the communicative styles of the police. We also find police communication strategies to differ between the two crisis types. During community-level crises, the main goal of the police is to provide information in a largely unidirectional manner, while communication during organizational-level crises is more dialogue-oriented to prevent reputational damage.

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International Organizational Crisis Communication

Cited by 5 publications

References 39 publications

2021 Wildfires in Türkiye: A perspective from crisis management and crisis communication practices

2021 Wildfires in Türkiye: A perspective from crisis management and crisis communication practices

Optimizing the Organizational Crisis Communication Portfolio

Social media use of the police in crisis situations: A mixed-method study on communication practices of the German police

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