“…Institutional agents play an important role in undocumented students’ educational experiences as they hold key information to support them throughout the unfamiliar terrain of higher education systems (Muñoz & Vigil, 2018; Nienhusser, 2018; Nienhusser et al, 2016; Stebleton & Aleixo, 2015). In recent years, research to understand the interactions of undocumented students with institutional agents has been increasing (Macías, 2017; Muñoz, 2013; Muñoz & Vigil, 2018; Nienhusser, 2018; Nienhusser et al, 2016; Raza et al, 2019; Reyna Rivarola, 2017; Stebleton & Aleixo, 2015). Literature extends the importance of institutional agent allies who are well trained and strive to best serve undocumented students (Chen & Rhoads, 2016; Cisneros & Cadenas, 2017; Southern, 2016).…”