Internal psychological versus external market-driven determinants of the amount of consumer information search amongst online shoppers

Rose, Susan; Samouel, Phillip

doi:10.1362/026725709x410089

Cited by 51 publications

(41 citation statements)

References 46 publications

(104 reference statements)

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“…The R 2 statistic obtained in our model (.20) was much greater than the R 2 statistic (.07) reported by Punj and Staelin (1983), and the R 2 statistic (.14) reported by Rose and Samouel (2009) for the amount of online consumer information search in their models. Also, the R 2 value in the Punj and Staelin (1983) model for satisfaction is only .01 as compared to .33 for satisfaction in our model.…”

Section: Research Findingscontrasting

confidence: 78%

“…The role of information search is heightened in the context of Internet shopping as compared to traditional offline shopping (e.g., Klein & Ford, online pricing issues (e.g., Ratchford, 2009;Xia & Monroe, 2004); online customer segmentation (e.g., Konus, Verhoef, & Neslin, 2008;Dias & Vermunt, 2007); consumer search patterns on the Internet (e.g., Bhatnagar & Ghose, 2004); motivating factors for the adoption of the Internet or the use of social network websites (e.g., Huang, Basu, & Hsu, 2010); and the role of decision aids (Menczer, 2003;Punj & Moore, 2007), among others. Evidence shows relatively little empirical attention has addressed the holistic consumer experience in the online versus offline consumer information search (Rose & Samouel, 2009). Mathwick and Rigdon (2004) suggest that ''one of the most common goal-directed activities performed online is information search'' (p. 324), but no study to date has attempted to propose and test an online information search model, with the specific purpose of comparing it to existing models of offline information search.…”

Section: Introductionmentioning

confidence: 99%

“…Recently, Jepsen (2007) tests a model for factors affecting consumer use of the Internet for information search but does not provide any insight into how the model for online information search compares to existing models in the context of offline information search. However, it is worthy to recognize Rose and Samouel's (2009) study that employs partial least squares to assess an online consumer information search model with the amount of consumer information search being the only dependent variable. However, as Rose and Samouel acknowledged, their empirical findings suffer from a relatively low explanatory power of the key construct (i.e., amount of online consumer information search) with a low R 2 statistic (.14) and ''require further investigation' ' (p. 185).…”

Section: Introductionmentioning

confidence: 99%

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Consumers' Online Information Search: Gen Yers' Finding Needles in the Internet Haystack

Maity

Hsu

Pelton

2012

Journal of Marketing Channels

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There exists a paucity of research attention afforded to understanding consumer information search behavior on the Internet, vis-a-vis existing information search models such as an interactive, consumer experience in the offline realm. Thus, the present study investigates whether the factors inculcated within traditional cognitive processing models remain significant in the online information setting. Grounded in the contributions of Punj and Staelin (1983) and Srinivasan and Ratchford (1991) in the context of offline information search, this study proffers an empirical model of consumer online information. The empirical findings reveal that Perceived Risk and Perceived Cost do not significantly contribute to the consumer online information Search Effort. Rather, both of these conventional antecedents and Enjoyment significantly impact the satisfaction of young consumers' online information search endeavors. We recommend further studies to examine consumer information search behavior in other contexts (e.g., mobile phones) across countries. to a great extent due to the Internet's role as a powerful information search vehicle (e.g., Rowley, 2000) and its information-intensive nature (Bakos, 1997;Ward & Ostrom, 2003). Although consumer information search has been investigated over the past decades, consumers' experiential factors affecting information search in the online context, especially with respect to its comparability to offline attempts, calls for greater research attention. In fact, Cheung, Chan, and Limayem (2005) suggest that further conceptual understanding on the significant differences between offline and online consumer behaviors is needed. The majority of recent online consumer behavior studies investigate issues that include website-specific factors that affect consumer information search and e-

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Section: Research Findingscontrasting

confidence: 78%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Consumers' Online Information Search: Gen Yers' Finding Needles in the Internet Haystack

Maity

Hsu

Pelton

2012

Journal of Marketing Channels

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“…Internal information search rely on other customer experiences and recommendations. External information search includes media and advertising, or even feedbacks from others (Rose & Samouel, 2009;Wiedmann, Hennings, & Siebels, 2007).…”

Section: ) Information Searchmentioning

confidence: 99%

Affecting Customer Behavior through ‘Made in Germany’ within the Healthcare Sector

Feyerlein¹,

Habib²

2014

ASS

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German corporations working in the international business within the healthcare sector face a lot of challenges throughout the globalization and the rising battle for customers. Having the right argumentation for the own products in hands mostly leads for differentiation compared to competitor's products. The classification of 'Made in Germany' is well known in the world markets and customers authenticate the quality level with its origin. As healthcare products affect directly the patient treatment, customers within the healthcare sector require the latest product technologies paired with highest quality standards.This article deals with the research question, if the classification of 'Made in Germany' is able to positively affect customer's behavior for any buying decision. The results throughout this research represent great approaches about customer's willingness to investment for latest standards in quality and technology, the importance of 'Made in Germany', as well as the acceptance of price for products that belong to that classification. Summarizing the results throughout this research, 'Made in Germany' influence positively customer's behavior and is able to gain corporation's competitiveness level. An early adaptation to corporation's strategy is beneficial and recommended.

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“…Moreover, we can point to such a positive aspect as the much easier stage of information searching (Rose and Samouel, 2009). Furthermore, it should be noted that the Internet customer is under the influence of many factors (Cheung et al, 2005) while shopping online (both internal and external ones).…”

Section: Introductionmentioning

confidence: 99%

Exact and heuristic approaches to solve the Internet shopping optimization problem with delivery costs

López-Locés

Musiał

Pecero

et al. 2016

International Journal of Applied Mathematics and Computer Science

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Internet shopping has been one of the most common online activities, carried out by millions of users every day. As the number of available offers grows, the difficulty in getting the best one among all the shops increases as well. In this paper we propose an integer linear programming (ILP) model and two heuristic solutions, the MinMin algorithm and the cellular processing algorithm, to tackle the Internet shopping optimization problem with delivery costs. The obtained results improve those achieved by the state-of-the-art heuristics, and for small real case scenarios ILP delivers exact solutions in a reasonable amount of time.

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Internal psychological versus external market-driven determinants of the amount of consumer information search amongst online shoppers

Cited by 51 publications

References 46 publications

Consumers' Online Information Search: Gen Yers' Finding Needles in the Internet Haystack

Consumers' Online Information Search: Gen Yers' Finding Needles in the Internet Haystack

Affecting Customer Behavior through ‘Made in Germany’ within the Healthcare Sector

Exact and heuristic approaches to solve the Internet shopping optimization problem with delivery costs

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