Internal Customer Satisfaction in Health-Care Organizations: A Multicriteria Analysis Approach

Data on Creative Industries Ventures’ Performance Influenced by Four Networking Types: Designing Strategies for a Sample of Female Entrepreneurs with the Use of Multiple Criteria Analysis

“…Based on these diagrams, the decision makers, in our case the entrepreneurs, can examine which are the weak and strong points of the firms' performance in the creative industries, based on the four types of networking. The action diagram (Figure 3b) is divided into four quadrants [22][23][24][25][26][27][28]: i) Status quo (low performance and low importance): No action is required, given that these performance dimensions are not considered as important by the enterpreneurs, ii) Leverage opportunity (high performance/high importance): This area can be used as advantage against the competition (creative industries), iii) Transfer resources (high performance/low importance): A company's resources may be better used elsewhere, iv) Action opportunity (low performance/high importance): These are the criteria that need attention; improvement efforts should be focused on them, in order to increase the performance of the creative industries. As noted in the previous paragraph the action diagram depicts the strategic actions that the entrepreneurs should undertake and implement for the improvement of their ventures performance.…”

“…The MUlticriteria CReative INdustries Evaluation (MUCRINE) has been based on the Multicriteria Satisfaction Analysis method in order to provide quantitative measures of the creative industries performance considering the qualitative form of the entrepreneurs' judgements [22][23][24][25][26][27][28].…”

Providers' perspectives on the performance of primary healthcare centres in India: The missing link

“…24,25 This is in line with studies that have reported that the satisfaction and motivation of internal customers accounted for better care delivery and patient satisfaction. 26,27 Third, research has shown that job satisfaction positively influenced patient satisfaction, enhancing the care provider's feeling of achievement and being an essential component of performance assessment. [28][29][30] In addition, job satisfaction and positive dynamics among providers are linked as factors contributing to employee retention, further facilitating better provider-patient relationships and better quality of care.…”

Data on patient’s satisfaction from an emergency department: Developing strategies with the Multicriteria Satisfaction Analysis

“…Combing the results that have been derived by the MUSA methodology (criteria weights, average satisfaction indices) the methodology produces action diagrams which are similar to SWOT [4] , [6] , [7] , [8] , [9] , [10] , [11] , [12] analysis and may present the strong and weak points of the emergency department, indicating which satisfaction dimensions should be improved.…”