Abstract:This study traces to determine the internal customers in air traffic control services by using INTQUAL Scale I. In this study, the research method of another study was adapted to the new sector. New questionnaire statements were added. Hence, the dimensions of INTQUAL were changed. Air traffic control system works as a service manufacture system. In this regard, a questionnaire was prepared and applied to the air traffic controllers that work in the 3 international airports in Turkey. Some air traffic controll… Show more
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