Internal capital markets and investment decisions

Fakhfakh, Hamadi; Zouari, Ghazi; Zouari‐Hadiji, Rim

doi:10.1108/14720701211214070

Cited by 9 publications

(7 citation statements)

References 23 publications

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“…In a first step, we examine whether significant differences in information need exist between the roles examined (Table ). For this purpose, the hypotheses were tested on the basis of tests of independence, in order to decide whether non‐trivial effects were present (e.g., Cho and Patten ; Fakhfakh et al ; van Quaquebeke and Giessner ). Since all variables of interest are measured on a nominal scale, the Chi‐squared test was applied to test possible interdependencies (Fakhfakh et al ; van Quaquebeke and Giessner ).…”

Section: Resultsmentioning

confidence: 99%

“…For this purpose, the hypotheses were tested on the basis of tests of independence, in order to decide whether non‐trivial effects were present (e.g., Cho and Patten ; Fakhfakh et al ; van Quaquebeke and Giessner ). Since all variables of interest are measured on a nominal scale, the Chi‐squared test was applied to test possible interdependencies (Fakhfakh et al ; van Quaquebeke and Giessner ). The Chi‐squared values and the respective coefficients of contingency as well as Cramer's V were used to show whether significant differences exist between the different manager roles and the specific type of information requirements.…”

Section: Resultsmentioning

confidence: 99%

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Management Roles and Sustainability Information. Exploring Corporate Practice

Schaltegger

Burritt

Zvezdov

et al. 2015

Australian Accounting Review

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Little empirical research has been conducted on perceptions of the types of sustainability information dealt with by different managers in internal company processes. In this study the roles of different managers are distinguished based on contingency theory and using the categorisation in the sustainability balanced scorecard concept. Expected sustainability information types are identified for these roles and hypotheses are derived and tested about perceptions of the types of sustainability information in different management roles. Interviews identified 116 roles involved with sustainability information in a set of leading German and UK sustainability reporting companies. Results from analysing sustainability information types contingent upon different management roles contribute to the understanding of sustainability accounting systems and practicesand how companies can best support different management roles with appropriate sustainability information.

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Management Roles and Sustainability Information. Exploring Corporate Practice

Schaltegger

Burritt

Zvezdov

et al. 2015

Australian Accounting Review

View full text Add to dashboard Cite

show abstract

“…To ensure the validity of this research study, the respondents were required to respond to each question. SPSS was used for recording and statistical analysis part and linear regression was used to test the model (Akhtar et al, 2011;Fakhfakh, Zouari, & Zouari-Hadiji, 2012;Zouari, 2008Zouari, , 2011Zouari-Hadiji, 2010).…”

Section: Measurement Instrumentmentioning

confidence: 99%

Customer satisfaction in the digital era: evidence from Islamic banking

Zouari

Abdelhedi

2021

J Innov Entrep

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Purpose Based upon an extended SERVQUAL model, this paper attempts to contribute to the Islamic banking literature by examining the impact of digitalization, as a service quality dimension, on customer satisfaction. Design/methodology/approach Two dimensions, i.e., digitalization and compliance, are added to the existing SERVQUAL model of five dimensions. Results are drawn from a self-completed survey of a convenience sample of 145 Tunisian Islamic bank customers for the year 2018. Factor analysis and regression analysis are used to determine factor structure and determine the impact of service quality dimensions, especially digitalization, on customer satisfaction in Islamic banking. Findings The factor analysis extracted five dimensions of service quality, i.e., confidence, compliance, digitalization, tangibles, and human skills. The paper demonstrates a positive and significant relationship between the main dimensions of customer service quality and customer satisfaction, except for tangibles. Research limitations/implications Although the outcomes lend support to the extended SERVQUAL model, the results are derived based on a relatively average sample size in one country (Tunisia). It might also be useful to enlarge the study sample for better generalization of the findings in other countries and include a comparison between Islamic versus conventional banking about service quality and customer satisfaction. Moreover, we can applicate another original method for the Measuring and Implementing Service Quality like the multicriteria method dubbed (MUSA). Managerial implications To remain competitive, Tunisian Islamic banks need to pay attention to the way the services are delivered and not take it for granted that customers are only focusing on compliance. Dealing henceforth with Generation Y customers, they must persevere in bringing their customer service into the digital era. Originality/value This study is one of the few which tries to investigate the drivers of customer satisfaction for Islamic banks in a Digital Era. It reveals that although customers pay special attention to Sharia laws, the way services are delivered matters to them too. From now on, digital banking must appear among the Islamic bank features to stay relevant in the Digital Era.

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“…To ensure the validity of this research study, the respondents were required to respond to each question. SPSS was used for recording and statistical analysis part and linear regression was used to test the model (Zouari, 2008, 2011, Zouari-Hadiji, 2010, Akhtar et al 2011and Fakhfakh et al 2012).…”

Section: Measurement Instrumentmentioning

confidence: 99%

Customer satisfaction in the digital era: evidence from Islamic banking

Zouari

Abdelhedi

2021

Preprint

Self Cite

View full text Add to dashboard Cite

Purpose: Based upon an extended SERVQUAL model, this paper attempts to contribute to the Islamic banking literature by examining the impact of digitalization, as a service quality dimension, on customer satisfaction.Design/methodology/approach: Two dimensions, i.e. digitalization and compliance are added to the existing SERVQUAL model of five dimensions. Results are drawn from a self-completed survey of a convenience sample of 145 Tunisian Islamic bank customers for the year 2018. Factor analysis and regression analysis are used to determine factor structure and determine the impact of service quality dimensions, especially digitalization, on customer satisfaction in Islamic banking.Findings: The factor analysis extracted five dimensions of service quality, i.e. confidence, compliance, digitalization, tangibles, and human skills. The paper demonstrates a positive and significant relationship between the main dimensions of customer service quality and customer satisfaction, except for tangibles.Research limitations/implications: Although the outcomes lend support to the extended SERVQUAL model, the results are derived based on a relatively average sample size in one country (Tunisia). It might also be useful to enlarge the study sample for better generalization of the findings in other countries and include a comparison between Islamic versus conventional banking about service quality and customer satisfaction. Moreover, we can applicate another original method for Measuring and Implementing Service Quality like the multicriteria method dubbed (MUSA).Managerial implications: To remain competitive, Tunisian Islamic banks need to pay attention to the way the services are delivered and not take it for granted that customers are only focusing on compliance. Dealing henceforth with Generation Y customers, they must persevere in bringing their customer service into the digital era.Originality/value: This study is one of few which try to investigate the drivers of customer satisfaction for Islamic banks in a Digital Era. It reveals that although customers pay special attention to Sharia laws, the way services are delivered matters to them too. From now on, digital banking must appear among the Islamic bank features to stay relevant in the Digital Era.

show abstract

Internal capital markets and investment decisions

Cited by 9 publications

References 23 publications

Management Roles and Sustainability Information. Exploring Corporate Practice

Management Roles and Sustainability Information. Exploring Corporate Practice

Customer satisfaction in the digital era: evidence from Islamic banking

Customer satisfaction in the digital era: evidence from Islamic banking

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