“…This concept can be linked to issues, i.e. intercultural competence (Matsumoto & Hwang, 2013), intercultural communication (Chen, 2014), cultural intelligence (Earley & Ang, 2003), intercultural sensitivity (Chen & Starosta, 1997), intercultural effectiveness (Chen, 2009) or intercultural maturity (Perez et al, 2015). The key to achieving cultural inclusion in an organisation is: 1) in the cognitive dimension: knowing how to integrate representatives of other cultures into the rest of the organisation, having a strategy for managing cultural diversity, spreading knowledge of cultural differences, access to knowledge for all employees, and having adaptation programmes (Dai & Chen, 2022), 2) in the affective dimension: willingness to integrate representatives of other cultures into the rest of the organisation, positive attitude towards representatives of other cultures based on respect, empathy, and fairness in organisational processes (Chen & Starosta, 1997;Fritz et al, 2005;Korczyński & Świdzińska, 2017), 3) in the behavioural dimension: the ability to integrate representatives of other cultures into the rest of the organisation and to benefit from their potential; having an anti-discrimination procedure, tools for internal communication and dialogue with representatives of other cultures (Adair et al, 2013;Chen, 2014;Przytuła, 2020).…”