Intercultural interactions and cultural transformation

Liu, Zhi; Morris, Michael W.

doi:10.1111/ajsp.12047

Cited by 7 publications

(8 citation statements)

References 21 publications

(24 reference statements)

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“…Within-culture, when sharing a story, people tended to transmit more stereotypeconsistent than inconsistent information, which serves a social connectivity function and incidentally creates and perpetuates cultural representations (Lyons & Kashima, 2006). However, with similar methods, this effect disappeared in conditions of intercultural communication: when sharing a story with someone from a different cultural group, people shared equal proportions of stereotype-consistent and inconsistent information (Liu & Morris, 2014), suggesting that cultural transmission may function differently via intercultural vs. intracultural interactions. To the extent that it circumvents these issues, observational learning may be a key mechanism underlying acculturative changes such as cultural schemas acquisition.…”

Section: How People Acculturatementioning

confidence: 99%

Moving forward in acculturation research by integrating insights from cultural psychology

Doucerain

2019

International Journal of Intercultural Relations

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Psychological acculturation' refers to the intra-individual change process resulting from sustained contact with a new culture, and has traditionally been researched by cross-cultural psychologists. As acculturation research has faced numerous critiques in recent years, this manuscript considers how insights from cultural psychology could help advance this field. Specifically, the three main features of the dominant acculturation conceptual framework ("what changes during acculturation", "how people acculturate", and "how well people adapt to acculturation") are reviewed and questioned in light of research findings and recent theoretical perspectives from cultural psychology. The approach to acculturation research articulated here views cultural engagement as plural, dynamic, tacit, and centered around the acquisition and flexible use of cultural schemas. By being attuned to their cultural environment, people typically and implicitly respond in culturally appropriate ways. This experience of "cultural fluency" is disrupted when people move to a new cultural environment. Acculturation consists of the creation and flexible use of new cultural schemas (development of multicultural mind) and of changes in people's self-positioning with respect to their different cultural traditions (development of multicultural self). In doing so, they re-establish "cultural fluency" in their new cultural environment, which also influences long-term adaptation by promoting cultural fit between people and their cultural environment.

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Section: How People Acculturatementioning

confidence: 99%

Moving forward in acculturation research by integrating insights from cultural psychology

Doucerain

2019

International Journal of Intercultural Relations

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“…Cultures interact through individuals who act as boundary spanners (Liu and Morris, 2014). Accordingly, the boundaries of West and East are blurring for individuals who, in line with the idea of crossvergence (Ralston, Holt, Terpstra, and Kai-Cheng, 1997), combine different cultural identities and integrate the best features of "both" worlds.…”

Section: Understanding Human Resource Management Across East and Westmentioning

confidence: 99%

“…At the same time, divergent features within the CEE countries have become increasingly apparent (Meyer and Peng, 2016). Acknowledging the importance of temporality, the study of cultural differences in cross-cultural psychology is moving away from cultural differences towards cultural dynamics to focus on how cultural representations emerge, persist, and transform as a function of time (Liu and Morris, 2014) and contact with other cultures (Morris et al, 2015).…”

Section: Understanding Human Resource Management Across East and Westmentioning

confidence: 99%

Connecting Eastern and Western Perspectives on Management: Translation of Practices Across Organizations, Institution and Geographies

Filatotchev

Wei

Sarala

et al. 2019

J Management Studies

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“…Researchers also examined the role played by intercultural communication (Condon and Yousef, 1975;Samovar, Porter and Jain, 1981) in the process of cross-cultural adaptation, and identified several barriers that either inhibit the process of cross-cultural adjustment and prevent effective intercultural communications, including psychological privilege and ethnocentrism (Thomas, 1996), or promote intercultural interactions, such as intercultural competence (Lustig and Koester, 2006) and willingness to communicate (Lu and Hsu, 2008). More recent studies explore the outcomes of intercultural interactions, such as employee performance (Sanchez-Burks, Bartel and Blount, 2009), cooperation and competition (Matsumoto and Hwang, 2011) and the process by which people from diverse cultures form their unique cultural identities (Liu and Morris, 2014).…”

Section: Literature Reviewmentioning

confidence: 99%

Challenges and opportunities for services marketers in a culturally diverse global marketplace

Sharma

Tam

Zhan

2018

JSM

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Purpose The purpose of this special issue is to extend the growing research on the challenges and opportunities facing services marketers in an increasingly culturally diverse global marketplace. Design/methodology/approach The nine papers included in this special issue use a variety of research methods (e.g. case study, experiments and surveys), participants (e.g. customers, employees and online panel members) and service settings (e.g. fast food, post office, weight loss, bank, home loan, personal fitness and offshore outsourcing). Findings All the nine papers highlight the importance of studying the unique perspectives of the customers and employees involved in intercultural interactions in diverse service settings in marketplaces and societies that are either already or have recently become multicultural. Research limitations/implications The findings from the nine papers have useful implications for future research on services marketing in multicultural markets, although these may not always be generalisable beyond the unique context of the studies reported in each of these papers. Practical implications All the nine papers also present some useful directions for services marketing managers in the multicultural markets, to help them understand and manage the expectations of their culturally diverse customers, as well as employees. Originality/value This special issue is unique because it is one of the first attempts to understand the unique challenges and opportunities for services marketers in the growing multicultural global marketplace, from a theoretical, as well as empirical, point of view.

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Intercultural interactions and cultural transformation

Cited by 7 publications

References 21 publications

Moving forward in acculturation research by integrating insights from cultural psychology

Moving forward in acculturation research by integrating insights from cultural psychology

Connecting Eastern and Western Perspectives on Management: Translation of Practices Across Organizations, Institution and Geographies

Challenges and opportunities for services marketers in a culturally diverse global marketplace

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