Interactive dialogue model: a design technique for multichannel applications

Bolchini, Davide; Puppa, Paolo

doi:10.1109/tmm.2006.870733

Cited by 51 publications

(47 citation statements)

References 8 publications

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“…This small and simple vocabulary of commands was inspired by common primitives identified in conceptual navigation models (Bolchini & Paolini, 2006;Bradford, 1995;Garzotto, Paolini, & Schwabe, 1993;Feng & Sears, 2009). An aural navigation vocabulary was developed by matching new aural commands with each of the possible navigation strategies for the website.…”

Section: Design Methodologymentioning

confidence: 99%

Semi-aural Interfaces: Investigating Voice-controlled Aural Flows

et al. 2016

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To support mobile, eyes-free web browsing, users can listen to "playlists" of web content − aural flows.Interacting with aural flows, however, requires users to select interface buttons, tethering visual attention to the mobile device even when it is unsafe (e.g., while walking). This research extends the interaction with aural flows through simulated voice commands as a way to reduce visual interaction. This paper presents the findings of a study with 20 participants who browsed aural flows either through a visual interface only or by augmenting it with voice commands. Results suggest that using voice commands reduced the time spent looking at the device by half but yielded similar system usability and cognitive effort ratings as using buttons. Overall, the low cognitive effort engendered by aural flows, regardless of the interaction modality, allowed participants to do more non-instructed (e.g., looking at the surrounding environment) than instructed activities (e.g., focusing on the user interface).Keywords: User studies, sound-based input/output, mobile computing, multimodal interfaces, information architecture Running Head: Semi-aural Interfaces 4 Research Highlights• We explore a vocabulary of simulated voice commands to control aural flows.• We empirically compare 2 modalities to control aural flows: using buttons vs. voice + buttons.• Voice command users spent 50% less time looking at the device than button-only users.• Walking speed, system usability and cognitive effort are similar in both conditions.• In the voice + button condition, participants use significantly more voice commands than buttons.• Across conditions, aural flows engender more non-instructed than instructed activity.

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Section: Design Methodologymentioning

confidence: 99%

Semi-aural Interfaces: Investigating Voice-controlled Aural Flows

et al. 2016

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“…ANFORA provides a vocabulary and simple set of design principles to define flows of aural content on top of existing web navigation structures. Such vocabulary is extended from the tradition of hypermedia design models (Bolchini & Paolini, 2006), which aim at describing information and navigation structures at the conceptual level independently by the implementation mechanisms.…”

Section: Anfora-aural Navigation Flows On Rich Architecturesmentioning

confidence: 99%

Mobile Web Browsing with Aural Flows: An Exploratory Study

Ghahari

George-Palilonis

Bolchini

2013

International Journal of Human-Computer Interaction

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Existing web applications force users focus their visual attention on mobile devices while browsing content and services while on the go. To support eyes-free, mobile experiences, designers can minimize interaction with a device by leveraging the auditory channel. Whereas acoustic interfaces have proven to be effective in reducing visual attention, a perplexing challenge is designing aural information architectures for the web. To address this problem, techniques to remodel existing information architectures as linear, aural flows were introduced and evaluated. Mobile web browsing with aural flows is exemplified in ANFORA News, a semiaural mobile site designed to browse large collections of news stories. An exploratory study involving frequent news readers (n = 20) investigated the usability and navigation experience with ANFORA News in a mobile setting. Initial evidence suggests that aural flows are a promising paradigm to support eyes-free mobile navigation while on the go, but users still require assistance and additional learning to fully master the aural mechanics of the flows while on the go. Future work will improve on the mechanisms to customize content and control the aural navigation.

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“…Rich-IDM is based on the Interactive Dialogue Model (IDM) [21] that is a dialogue-based design technique for shaping the communicative structure of information intensive applications. IDM main primitives are the following: (i) Topic: it is the dialogue subject, i.e.…”

Section: Rich-idmmentioning

confidence: 99%

Rich-IDM: Transforming the user experience of legacy applications

Paiano

Pandurino

Mainetti

2011

2011 13th IEEE International Symposium on Web Systems Evolution (WSE)

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Rich Internet Applications (RIAs) can be used as a way to modernize Legacy Applications (LAs), in particular to provide users with an innovative, state-of-the-art interactive experience. RIAs have the same richness in term of interaction grammar as Client-Server Applications (CSAs) and Desktop Applications (DAs), giving designers the opportunity to exploit the Web infrastructure also in domains where the communication between the user and the application is more complex of a sequence of page requests. In the transition from LAs to RIAs, however, several challenges need to be faced, including fundamental issues affecting user requirements and usability. In this paper we present the preliminary results of a large-scale industrial project, which focused on migrating a complex LA (VB6 + Cobol) to a RIA (JSF + SOA). In this context, we introduce a novel method (Rich-IDM) to transform the design of the User Experience (UX) and the strategy for interactive communication from LAs to RIAs in a graceful and disciplined manner, thus preventing the many flaws that typically are manifested in similar projects. We also show how Rich-IDM originally extends and well integrates into other well-known conceptual tools -the Conallen's UX model and the RUX model -within the OMG's ADM framework. User Experience, Rich Internet Application, DialogueModeling, UX Transformation, UX Requirements.

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Interactive dialogue model: a design technique for multichannel applications

Cited by 51 publications

References 8 publications

Semi-aural Interfaces: Investigating Voice-controlled Aural Flows

Semi-aural Interfaces: Investigating Voice-controlled Aural Flows

Mobile Web Browsing with Aural Flows: An Exploratory Study

Rich-IDM: Transforming the user experience of legacy applications

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