Interaction with user documentation

Loggem, Brigit van; Lundin, Jonatan

doi:10.1145/2503859.2503866

Cited by 5 publications

(3 citation statements)

References 3 publications

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“…The preliminary study of van Loggem and Lundin [101] observed the interactions of test participants with a software tool unknown to them. The authors found that users tend to read the manual prior to using the software, yet they call for more extensive research to confirm this observation.…”

Section: Related Workmentioning

confidence: 99%

Influence Factors on User Manual Engagement in the Context of Smart Wearable Devices

Simon,

Qiu,

Selmeczi-Kovacs

et al. 2023

Electronics

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The emergence of smart wearable devices has gradually introduced a vast array of functions that may greatly serve the everyday needs of users. Although their ever-increasing list of capabilities may be compensated for by intuitive design, users may still have numerous reasons to engage with their user manuals. In this paper, we present four research efforts on the user manuals of smart wearable devices. Our work tackles various influence factors, investigates user behavior, and studies how the device itself affects user manual engagement, as well as the other way around. The research efforts address user experience and behavior, personal preference, device attributes, and the performance metrics of user manuals. We specifically studied smartwatches and smart bands, and explored engagement with medical-purpose smart wearables and their user manuals. As a novelty of our contribution, we classify test participants as regular users, professional users, and technical writers, based on their connection to user manuals, and separately analyze their responses to our questionnaire-based research efforts. The obtained results indicate that user experience and device complexity as influence factors have a statistically significant impact on user manual engagement for regular users, and highlight how regular users and technical writers differ in preference and search-related tasks.

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Section: Related Workmentioning

confidence: 99%

Influence Factors on User Manual Engagement in the Context of Smart Wearable Devices

Simon,

Qiu,

Selmeczi-Kovacs

et al. 2023

Electronics

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“…End-user documentation are often dismissed as irrelevant because of two popular clichés; a "well designed software needs no documentation" [15] and users do not read user manuals [16]. To counter these, firstly, it is important to note that bad software designs do exist in the real world and that people will refer to manuals if there is the need to [17]. Also, the complex and interactive features in persuasive systems necessitate the need for user manuals to improve their usability [9].…”

Section: Dual Connectivity Between End-user Documentation and Persuasive Technologiesmentioning

confidence: 99%

Are User Manuals Obsolete with Persuasive Systems?

Agyei

Oinas-Kukkonen

2021

Persuasive Technology

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Ensuring that users can successfully perform their primary tasks and achieve their behavioral goals is critical for the success of persuasive system. Are user manuals needed to achieve this goal? In this paper, we sought to understand the role of end-user documentation for persuasive systems. 50 persuasive apps from the Google Play Store were analysed to determine the importance of user manuals or guides for persuasive health apps. Although based on a small data set, our results show that in most cases persuasive systems need user documentation and hence we encourage developers of such systems to allocate resources for creating quality documentation for their users.

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“…Porém, o entendimento de conceitos não-processuais é muitas vezes necessário para um completo entendimento e desempenho de determinadas operações. Nesse sentido, há autores que chamam a atenção para uma necessidade urgente de investigações que encontrem caminhos que contrariem a resistência dos utilizadores às informações não-processuais (van Loggem, Lundin, & Loggem, 2013).…”

Section: Introductionunclassified

O Manual de Utilizador de um Software de Análise Qualitativa: as perceções dos utilizadores do webQDA

Freitas

Souza

Costa

et al. 2016

RISTI

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Resumo: Um dos fatores fundamentais no processo de desenvolvimento de um software é o Design de Interação, mais precisamente a Usabilidade, responsável, em grande parte, pela eficiente utilização de uma determinada aplicação. Com esse propósito, designers conceituados como Dieter Rams, vão ainda mais longe, afirmando que o recurso ao bom design deverá tornar um produto tão compreensível, ao ponto de ser autoexplicativo, tornando desnecessário o recurso a Manual de Instruções (Vitsoe, 2016). Será que a aplicação dos princípios de bom design torna os produtos tecnológicos tão intuitivos que dispensam o recurso ao Manual de Utilizador? Este estudo pretende dar a conhecer a perceção dos utilizadores relativamente ao uso do Manual de Utilizador do software de análise qualitativa webQDA ® , ao nível de frequência com que é consultado, à identificação das operações que levam o utilizador a recorrer ao Manual, em que tipo de suporte é mais explorado, entre outros. Palavras-chave:Manual de Utilizador; Usabilidade; Software de Análise Qualitativa.The User Manual of Qualitative Data Analysis software: the perceptions of webQDA users Abstract: One of the key factors in a software development process is the Interaction Design, Usability more precisely, largely responsible for the efficient use of a particular application. For this purpose, renowned designers like Dieter Rams, go even further, stating that the use of good design should make a product as understandable as to be self-explanatory, making the instructions manual unnecessary (Vitsoe, 2016).

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Interaction with user documentation

Cited by 5 publications

References 3 publications

Influence Factors on User Manual Engagement in the Context of Smart Wearable Devices

Influence Factors on User Manual Engagement in the Context of Smart Wearable Devices

Are User Manuals Obsolete with Persuasive Systems?

O Manual de Utilizador de um Software de Análise Qualitativa: as perceções dos utilizadores do webQDA

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