Interaction of a Social Robot with Visitors inside a Museum through RFID Technology

Pliasa, Sofia; Velentza, Anna-Maria; Dimitriou, Antonis G.; Fachantidis, Nikolaos

doi:10.23919/splitech52315.2021.9566435

Cited by 2 publications

(1 citation statement)

References 13 publications

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“…During the COVID-19 pandemic, they conducted various daily activities to mitigate the risk of infection [1,2]. In the human-robot interaction research field, robotics researchers have investigated the effectiveness of social robots in shopping malls [3][4][5], public transportation [6][7][8], science museums [9][10][11], and nursing homes [12][13][14]. These studies described what services and systems were useful to support daily living before the pandemic.…”

Section: Introductionmentioning

confidence: 99%

Two is better than one: Apologies from two robots are preferred

et al. 2023

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Although the capabilities of service robots are increasing, avoiding any mistakes is difficult. Therefore, strategies for mitigating mistakes, such as apology behavior designs, are essential for service robots. Past studies reported that costly apology is perceived as more sincere than non-costly ones and more acceptable. To increase the apology cost in robot service situations, we thought that using multiple robots would increase the perceived costs in the of financial, physical, and time costs. Therefore, we focused on the number of robots who apologize for their mistakes as well as their individual, specific roles and behaviors during such apologies. We investigated the differences in perceived impressions toward apologies from two robots (the main robot that makes a mistake and apologizes and a sub-robot that also apologizes) and an apology from just one robot (only the main robot) through a web survey with 168 valid participants. The experiment results showed that the participants significantly preferred and positively evaluated apologies from two robots more than one robot in the context of forgiveness, negative word-of-mouth, trust, and intention to use. We also conducted another web survey with 430 valid participants to investigate the effects of different roles for the sub-robot: apologize-only, cleaning-up-only, and both actions. The experimental results showed that the participants significantly preferred and positively evaluated both actions in the context of forgiveness and reliable/competent perspectives.

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Section: Introductionmentioning

confidence: 99%

Two is better than one: Apologies from two robots are preferred

et al. 2023

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Can Serious Games and AI Rejuvenate Museums?

Plaisent,

Lafortune,

Zheng

et al. 2024

AI Innovations for Travel and Tourism

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Museums are an important player in the “heritage industry” because they hold a huge potential for the development of tourism, especially in regions far from large cities. Serious games and artificial intelligence are responsible for their new success. This research explores the issues and challenges posed by their introduction. It used a questionnaire distributed to museum directors. Among the benefits of serious games, directors agree on public diversification, improving visitors experience, rejuvenating the museums image, and increase in-site and distant visits. AI is recognized to permit interactive exhibits and personalization of visit experience. Financial and technical issues slow their introduction among the strategies used to increase digital services; cooperation with other museums and other actors are more cited than increasing resources. But a lack of knowledge (not of interest) characterized respondents to this study. The question is no more “Yes or No” to implementation, but “When and How.”

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Interaction of a Social Robot with Visitors inside a Museum through RFID Technology

Cited by 2 publications

References 13 publications

Two is better than one: Apologies from two robots are preferred

Two is better than one: Apologies from two robots are preferred

Can Serious Games and AI Rejuvenate Museums?

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