Interacting in Desktop and Mobile Context: Emotion, Trust, and Task Performance

Neerincx, Mark A.; Streefkerk, Jan Willem

doi:10.1007/978-3-540-39863-9_10

Cited by 18 publications

(11 citation statements)

References 11 publications

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“…The trust scores for the ask interface condition were 4.73 on average, with a standard deviation of 0.73, the scores for the select interface were 4.70 with a standard deviation of 0.92. These scores are relatively high concerning the fact that in earlier experiments comparable values on trust were found for working with a standard website via a laptop [19]. It was expected that trust would increase when the participant performed well.…”

Section: Resultsmentioning

confidence: 77%

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Improving service matching and selection in ubiquitous computing environments: a user study

Lindenberg

Pasman

Kranenborg³

et al. 2006

Pers Ubiquit Comput

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In large ubiquitous computing environments it is hard for users to identify and activate the electronic services that match their needs. This user study compares the newly developed service matcher system with a conventional system for identifying and selecting appropriate services. The study addresses human factors issues such as usability, trust and service awareness. With the conventional system users have to browse a hierarchical list of currently available services and activate the service that they think satisfies their current needs. With the service matcher users just enter their current need using natural language, after which a wizard, emulating an existing service matcher algorithm, searches for and activates a matching service based on the given need and the users' location and gaze direction. This study shows that with the hierarchical list, only 66% of the tasks are solved correctly, and females score significantly worse than males. With the service matcher, the performance increases significantly to 84% correctly performed tasks and the gender difference disappears.

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Section: Resultsmentioning

confidence: 77%

“…We did not find any effects of the interface type, gender or locus of control on an emotional state. Our accumulated impression of several experiments measuring emotion [19] is that it is difficult to influence the emotional state unless the experiment is explicitly designed to do so.…”

Section: Emotion Trust and Usabilitymentioning

confidence: 99%

Improving service matching and selection in ubiquitous computing environments: a user study

Lindenberg

Pasman

Kranenborg³

et al. 2006

Pers Ubiquit Comput

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“…Furthermore mobile computing devices have the common problem of rather small visual displays and limited input techniques, wherefore performance is often substantially worse than in the desktop context (e.g. Neerincx and Streefkerk 2003). Multitasking and support for task interruption are of high relevance, since in a mobile context the frequency of distracting events is much higher than for a desktop application (Dunlop and Brewster 2002) and tasks with interruptions take longer to complete on a mobile device than with a desktop application (Nagata 2003).…”

Section: Special Importance Of Attention In Pervasive and Mobile Compmentioning

confidence: 99%

Attentional Behavior of Users on the Move Towards Pervasive Advertising Media

Schrammel

Mattheiss

Döbelt

et al. 2011

Pervasive Advertising

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Abstract:In this chapter we analyze the attention of users on the move towards pervasive advertising media. We report the findings of two multi-sensor eye tracking studies designed to provide a better understanding of the actual attentional behavior of users on the move in different public environments. In the first study 106 participants were equipped with eye tracking technology and asked to use public transportation vehicles equipped with information and advertising screens. In a second study 16 participants were asked to stroll through a shopping street for about 15 minutes, and during this time different indicators for their behavior and focus of attention (eye tracking, movement and pose tracking) were captured. Motion and pose data was correlated with eye tracking data to identify typical patterns of attention. We report the results of these studies, then discuss the implications of the main findings for pervasive advertising and finally reflect on the used research methodology.

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“…Only a few studies were conducted to investigate the relationship between trust and non-instrumental qualities such as aesthetics (e.g., [12][8] [41]). Further, the relation between trust and emotion is still inconclusive and sometimes contradictory ( [35] [9]). While most of the previous research investigated these relationships by forming trust on some new entities (e.g., fictitious online store), we investigated these relationships with participants already having trust established on e-commerce website.…”

Section: Introductionmentioning

confidence: 99%

Do Aesthetics Matter in Long-Established Trust?

Zahid¹,

Gope²,

Uddin³

2013

IJCA

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Recently trust has gained momentum in user experience (UX) research due to the rapid development of e-commerce services, privacy and security issues. It is widely considered that the perception of trust is not only influenced by the website attributes (i.e., usability, functionality), but also by other human factors such as aesthetics. However, it is not clear that which factors of aesthetics influence what dimensions of trust while considering aesthetics and trust as multidimensional constructs. In this paper, insights from an experiment conducted with 30 participants on an e-commerce website was presented. Participants' responses on trust, aesthetics and perceived usability and user satisfaction were collected during the experiment.

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Interacting in Desktop and Mobile Context: Emotion, Trust, and Task Performance

Cited by 18 publications

References 11 publications

Improving service matching and selection in ubiquitous computing environments: a user study

Improving service matching and selection in ubiquitous computing environments: a user study

Attentional Behavior of Users on the Move Towards Pervasive Advertising Media

Do Aesthetics Matter in Long-Established Trust?

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