Inter-organisational resilience for flood focussed emergency planning: examining multi-agency connectedness through Twitter

Abstract

The use of Twitter as a platform to share and exchange information between emergency responders, water service providers and the public during an emergency situation is becoming more evident. The sharing of real-time information is invaluable for situational awareness and effective emergency response. To explore this integrated approach, twitter profiles for Local Resilience Forums and Water Service Providers were analysed to demonstrate their connectedness. It was discovered that the connectivity between the Local Resilience Forums and the Water Service Providers was limited and further research is being conducted to establish why these connections do not exist.

Review Article: Leveraging Social Media for Managing Natural Hazard Disasters: A Critical Review of Data Collection Strategies and Actionable Insights

“…Over the past decade, many authors (Sakaki et al, 2012;Carter et al, 2014;Gunawong and Butakhieo, 2016;Stephenson et al, 2018;Bunney et al, 2018;Brangbour et al, 2019;Brangbour et al, 2020;Podhoranyi, 2021) have conducted experiments in social media data collection and analysis as depicted in figure 5. Initially, while the number of papers was relatively low, there were a significant number of citations.…”

Colombian political leaders on Twitter during the Covid‐19 pandemic

“… 2 These natural disasters might be hurricanes (Rainear et al, 2018 ; Takahashi et al, 2015 ; B. Wang & Zhuang, 2017 ); fires (Abedin & Babar, 2018 ; Z. Wang et al, 2016 ); floods, tsunamis, and water contamination (Acar & Muraki, 2011 ; Bunney et al, 2018 ; de Bussy & Paterson 2012 ; Getchell & Sellnow, 2016 ); and earthquakes (Cho et al, 2013 ). …”

“…Wang & Zhuang, 2017);fires(Abedin & Babar, 2018;Z. Wang et al, 2016); floods, tsunamis, and water contamination(Acar & Muraki, 2011;Bunney et al, 2018; de Bussy & Paterson 2012;Getchell & Sellnow, 2016); and earthquakes(Cho et al, 2013).3 Examples of the second category of crisis include Twitter activity about riots in the United Kingdom in 2011(Gascó et al, 2017), the Nairobi hostage crisis in 2013(Sullivan, 2014), the European Union's political crisis over the Eurozone and financially indebted Greece in 2015(Hänska & Bauchowitz, 2019), the terrorist attacks in Berlin in 2016(Fischer-Preßler et al, 2019), the Gulf crisis in 2017(Jones, 2019), and the Cameroon Anglophone crisis, which is ongoing(Nganji & Cockburn, 2020).4 Activity on politicians' Twitter accounts and their interaction with other users is most often examined during election campaigns-what agendas they set, what discursive strategies they choose, and especially whether their efforts really have an effect on the target group of voters(Ahmed et al, 2017;Enli & Skogerbø, 2013;Hrdina & Karaščáková, 2014;Jungherr, 2016;Larsson & Ihlen, 2015;Pérez Dasilva et al, 2018;Plotkowiak & Stanoevska- Slabeva, 2013;Rivas-de-Roca et al, 2020;Sainudiin et al, 2019;Small, 2018).5 The Colombian Congress has 280 members.6 When we had data available, we also looked at the Twitter activity of politicians. The results are presented in the Appendix.7 We considered the popularity of tweets as the sum of retweets and likes by Twitter users.…”

Animating inter-organisational resilience communication: A participatory social network analysis of water governance in the UK

“…The delay in Local Authorities receiving both types of message could explain their uncertain role in multi-agency emergency planning and connectedness through social media platforms (e.g. Twitter) and representation on Local Resilience Forums where they are expected to liaise with WSPs ( Bunney et al., 2018 ). In both these cases there are potential interventions that could be recommended, such as the Cabinet Office strengthening links with Universities or intermediary organisations to ensure that evidence messages are passed back to enable refreshing of policy resilience with new knowledge.…”

“…By inter-organisational resilience we mean the ability of the organisations within a network to share knowledge and communicate to ensure the network responds to and recovers from change in a way that minimises the magnitude and duration of any network failure (such as a change in knowledge or an organisation no longer being a member of the network, for whatever reason) (Butler et al, 2016). A pragmatic approach to the method is taken, recognising that a plethora of recent SNA studies have explored the use of quantitative-qualitative methods (Stein et al, 2011;Fliervoet et al, 2016), participatory SNA (Hauck et al, 2016;Ward and Butler, 2016;Kunz et al, 2017) and other combinations such as semantic and SNA using social media platforms such as Twitter (Bunney et al, 2018;Barchiesi and Colladon, 2019). Taking resilience as the starting point, an assumption is made that regulation and evidence dominate inter-organisational social relations at the sectoral level (rather than market-driven prices or commodities as in Scott's (2015) due to the way in which the UK water sector is regulated).…”