Intentional and unintentional consequences of substituting face-to-face interaction with e-mail: An employee-based perspective

O’Kane, Paula; Hargie, Owen

doi:10.1016/j.intcom.2006.07.008

Cited by 28 publications

(19 citation statements)

References 34 publications

(36 reference statements)

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“…Essentially, these cases suggest that mobile technology improves HMIS data collection while influencing organizational structure. This is similar to reports by researchers on the flattening of hierarchical structures by the implementation of new information and communications technologies (Dewett and Jones, 2001;Marschak, 2004;O'Kane and Hargie, 2007;Pinsonneault and Kraemer, 1993;Symon, 2000). As Kaonga et al (2013) describe, mHealth facilitates open communication and empowers lower levels.…”

Section: 2supporting

confidence: 79%

Is mHealth Disrupting the Status Quo? Evidence from Implementations Highlighting Network vs. Hierarchical Institutional Logics

Asangansi¹

2016

E J Info Sys Dev Countries

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Health Management Information Systems (HMIS) in developing countries have yet to live up to expectations because of the significant proportion of implementation failures. Mobile health (mHealth) technologies are being adopted increasingly in Ministries of Health (MoHs) to address aspects of HMIS implementation failure, such as the timeliness and ease of data collection from the lowest levels of healthcare. However, networked technologies such as mobile technologies used in mHealth data collection can introduce a network logic into the organization. This network logic, which often favors open, non‐hierarchical modes of communication, must work with the traditional hierarchical bureaucratic logic of the HMIS and the MoH in which they become embedded. This paper conceptualizes the interaction between these two logics. It draws on succinct, empirical vignettes from two action‐research projects involving the use of mHealth technology to improve data collection for the HMIS in Nigeria. Based on these findings and an institutional logics lens, this paper argues that the interaction between these logics potentially leads to a conflict where the logic embedded in networked technologies (such as mHealth) disrupts and challenges the existing hierarchical logic in the bureaucracy (such as in the MoH). It threatens not only to unsettle existing practices and norms in the organization, but also to restructure (flatten) the organization, due to resistance, loss, or changes in some pre‐existing roles. Practitioners and implementation researchers need to be sensitive to potential hierarchical and network‐centric forces that are involved in implementing mHealth in traditional hierarchical settings, particularly with regards to the unintended side effects that may arise in the process.

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Section: 2supporting

confidence: 79%

Is mHealth Disrupting the Status Quo? Evidence from Implementations Highlighting Network vs. Hierarchical Institutional Logics

Asangansi¹

2016

E J Info Sys Dev Countries

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“…This is because people usually find problems from their specific practices and then test their hypothesis on a wider range of cases. Recent research on media selection (e.g., O'Kane and Hargie in 2007 [24], Sivunen and Valo in 2006 [25], etc.) used more case studies than previous research.…”

Section: Methods Comparisonmentioning

confidence: 99%

A Study on Communication Media Selection: Comparing the Effectiveness of the Media Richness, Social Influence, and Media Fitness

Gu¹,

Higa²,

Moodie³

2011

JSSM

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Media selection has become a more complex problem because of the fast development of Information and Communication Technology. However, there is little quantified work on the tools for media selection decisions. The three main tools available are Media Richness Theory (MRT) [1], Social Influence Perspectives (SIP) [2], and Media Fitness Framework (MFF) [3,4]. MFF is a combination of the factors from MRT and SIP with additional factors for environmental and resource limitations. In this research, we tested the effectiveness of media selection prediction of these three tools on 72 communication tasks from 18 companies. We then compared the results to real data. This comparison showed MFF to be more effective than either MRT or SIP, particularly in multiple-media situations. MFF also had a faster convergence of media selection prediction

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“…Media choice research has a long tradition in information systems research (Carlson & Zmud, 1999;Carlson & Davis, 1998;Dennis & Kinney, 1998;El-Shinnawy & Markus, 1997;Mennecke, Valacich, & Wheeler, 2000;Ngwenyama & Lee, 1997;O'Kane & Hargie, 2007;Robert & Dennis, 2005;Sivunen & Valo, 2006;Sosa, Eppinger, Pich, McKendrick, & Stout, 2002). These studies built upon the media richness theory and examined the choice, use, and impacts of communication media in organizational settings.…”

Section: Media Richness Theorymentioning

confidence: 99%

Understanding user acceptance of multimedia messaging services: An empirical study

Lee

Cheung

Chen³

2007

J. Am. Soc. Inf. Sci.

100

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Multimedia Messaging Services (MMS) is a new medium that enriches people's personal communication withtheir business partners, friends, or family. Following the success of Short Message Services, MMS has the potential to be the next mobile commerce "killer application" which is useful and popular among consumers; however, little is known about why people intend to accept and use it. Building upon the motivational theory and media richness theory, the research model captures both extrinsic (e.g., perceived usefulness and perceived ease of use) and intrinsic (e.g., perceived enjoyment) motivators as well as perceived media richness to explain user intention to use MMS. An online survey was conducted and 207 completed questionnaires were collected. By integrating the motivation and the media richness perspectives, the research model explains 65% of the variance. In addition, the results present strong support to the existing theoretical links as well as to those newly hypothesized in this study. Implications from the current investigation for research and practice are provided. IntroductionThe extensive coverage of mobile telecommunication infrastructure, the dramatic increase in mobile penetration rate, the advances in wireless communication technology, and the tremendous growth of mobile messaging volume add up to the prosperity of mobile commerce (m-commerce). M-commerce refers to electronic commerce activities conducted using mobile devices such as mobile phones or personal digital assistants (Mennecke & Strader, 2002). It is believed that Multimedia Messaging Service (MMS) will be the next promising m-commerce "killer application" (i.e., an application which provides great value to end users and therefore is popular among consumers). MMS is a natural evolution from Short Message Service (SMS) text messaging, which already has a large user base especially in Europe and Asia. It allows users to perform multimedia communication (i.e., exchanging messages containing text, graphics, images, audio clips, and even video clips) with capable mobile phones and other devices, for both information exchange and entertainment purposes. A brief summary of the characteristics of SMS and MMS is shown in Table 1.As mobile telecommunication technology advances, MMS will become one of the most basic services of mobile communication as well as a promising m-commerce enabling service. Strategy Analysis predicted that the revenue from MMS usage will grow to US$22 billion by 2008(Telecomworldwide, 2003. Ovum, a telecommunication consulting firm, also estimated that by the end of 2007, the global annual revenues from MMS-based services will be US$31 billion from person-to-person applications (e.g., enriched text messaging, photo sharing, and audio messaging) and US$39 billion from machine-to-person applications (e.g., entertainment services, interactive games, and any kind of information) (Secker, 2002). All these optimistic predictions, however, cannot be realized if prospective users do not readily accept and use MMS, no matter how h...

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Intentional and unintentional consequences of substituting face-to-face interaction with e-mail: An employee-based perspective

Cited by 28 publications

References 34 publications

Is mHealth Disrupting the Status Quo? Evidence from Implementations Highlighting Network vs. Hierarchical Institutional Logics

Is mHealth Disrupting the Status Quo? Evidence from Implementations Highlighting Network vs. Hierarchical Institutional Logics

A Study on Communication Media Selection: Comparing the Effectiveness of the Media Richness, Social Influence, and Media Fitness

Understanding user acceptance of multimedia messaging services: An empirical study

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