Intensive care unit family satisfaction survey

Lam, Sin‐Man; So, Hang Mui; Fok, S K; Li, S C; Ng, Carly; Lui, W K; Heyland, Daren K.; Yan, Wing Wa

doi:10.12809/hkmj144385

Cited by 24 publications

(40 citation statements)

References 29 publications

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“…Results for satisfaction with care and decision-making from this study were slightly lower than results reported for other studies done in the United States 12,18 and other countries 13,19 that used the FS-ICU-24. The mean satisfaction with care and decision-making was in the "good" range, whereas other studies 12,13,18,19 reported means in the "very good" range (> 77% for satisfaction with care; > 75% for decision-making).…”

Section: Discussioncontrasting

confidence: 89%

“…The mean satisfaction with care and decision-making was in the "good" range, whereas other studies 12,13,18,19 reported means in the "very good" range (> 77% for satisfaction with care; > 75% for decision-making). In a recent study 20 conducted in Greece, researchers found that satisfaction with care was much higher (mean [SD], 91.8% [13.0%]) and satisfaction with decision-making was much lower (65.2% [8.5%]) than our results.…”

Section: Discussionmentioning

confidence: 60%

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Measuring Family Satisfaction With Care Delivered in the Intensive Care Unit

Clark

Milner²,

Beck³

et al. 2016

Critical Care Nurse

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Background In our competitive health care environment, measuring the experience of family members of patients in the intensive care unit to ensure that health care providers are meeting families’ needs is critical. Surveys from Press Ganey and the Centers for Medicare and Medicaid Services are unable to capture families’ satisfaction with care in this setting. Objective To implement a sustainable measure for family satisfaction in a 12-bed medical and surgical intensive care unit. To assess the feasibility of the selected tool for measuring family satisfaction and to make recommendations that are based on the results. Method A descriptive survey design using the Family Satisfaction in the Intensive Care Unit 24-item questionnaire to measure satisfaction with care and decision-making. Results Forty family members completed the survey. Overall, the mean score for families’ satisfaction with care was 72.24% (SD, 14.87%) and the mean score for families’ satisfaction with decision-making was 72.03% (SD, 16.61%). Families reported that nurses put them at ease and provided understandable explanations. Collaboration, inclusion of families in clinical discussions, and timely information regarding changes in the patient’s condition were the most common points brought up in free-text responses from family members. Written communication, including directions and expectations, would have improved the families’ experience. Conclusion Although patients’ family members reported being satisfied with their experience in the intensive care unit, there is room for improvement. Effective communication among the health care team, patients’ families, and patients will be targeted for quality improvement initiatives.

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Section: Discussioncontrasting

confidence: 89%

Section: Discussionmentioning

confidence: 60%

Measuring Family Satisfaction With Care Delivered in the Intensive Care Unit

Clark

Milner²,

Beck³

et al. 2016

Critical Care Nurse

View full text Add to dashboard Cite

show abstract

“…The results presented here are comparable with those of prior studies using the FS-ICU survey instrument. Lam et al 15 collected the FS-ICU questionnaire from 736 family members at a medical-surgical ICU in Hong Kong, and obtained summary satisfaction scores of 78.0±16.8 for FS-ICU/Care, 78.6±13.6 for FS-ICU/DM, and 78.1±14.3 for FS-ICU/Total. Another study investigated family satisfaction at four ICUs in Germany, receiving 215 completed surveys and finding summary scores of 78.6±14.3 for FS-ICU/Care, 77.8±15.6 for FS-ICU/DM, and 78.33±14.30 for FS-ICU/Total 14.…”

Section: Discussionmentioning

confidence: 99%

“…One of them is the Family Satisfaction in the Intensive Care Unit (FS-ICU), a validated questionnaire developed by the Canadian Researchers at the End of Life Network in 2003 and revised in 2006 10 11. Studies using the FS-ICU tool have demonstrated that family satisfaction in the ICU is consistently high in adults, children, and Hispanic populations 14–17. Data remain scarce on the utility of the FS-ICU to evaluate the level of family satisfaction in the TSICU.…”

Section: Introductionmentioning

confidence: 99%

Family satisfaction in the trauma and surgical intensive care unit: another important quality measure

Maxim

Álvarez

Hojberg

et al. 2019

Trauma Surg Acute Care Open

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BackgroundA growing body of research has explored patient satisfaction as one of the healthcare quality measures. To date, scarce data are available regarding family experience in the trauma and surgical intensive care unit (TSICU). The purpose of this study was to describe and analyze the results of a family satisfaction survey in the TSICU.MethodsFamily members of patients at a level 1 trauma center were invited to participate in this study after 72 hours of intensive care unit stay. Participants completed a modified version of the Family Satisfaction in the Intensive Care Unit questionnaire, a validated survey measuring family satisfaction with care and decision-making. Data collection spanned from April 2016 to July 2017. Patient characteristics were compiled from the medical record. Quantitative analysis was performed using a 5-point Likert score, converted to a scale of 0 (poor) to 100 (excellent).ResultsThe overall response rate was 78.6%. Of the 103 family members for 88 patients, most were young (median age: 41 years) and female (75%). Language fluency was 44.6% English-only, 31.7% Spanish-only, and 23.8% bilingual. Mean summary family satisfaction scores (±SD) were 80.6±26.4 for satisfaction with care, 79.3±27.1 for satisfaction with decision-making, and 80.1±26.7 for total satisfaction. Respondents were less satisfied with the frequency of communication with physicians (70.7±27.4) and language translation (73.2±31.2).DiscussionOverall family satisfaction with the care provided to patients in the TSICU is high, although opportunities for improvement were noted in the frequency of communication between physicians and family and language translation services. Further quality improvement projects are warranted.Level of evidenceCare management study: level V.

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“…La literatura cientíca evidencia dos instrumentos para medir la satisfacción de las necesidades familiares, entre ellas la información, pues no existe una herramienta que solamente la evalúe; los instrumentos mencionados son el cuestionario Needs Met Inventory (NMI) y el Family Satisfaction Survey (FS-ICU) (49,50).…”

Section: Habilidades Indispensables De La Enfermera Para Abordar La Nunclassified

Elementos para abordar la necesidad de información de las familias en una unidad de cuidados intensivos

Quijano

Parada

2019

Investg. Enferm. Imagen Desarollo.

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Introducción: El cuidado del paciente crítico de forma holística debe incluir el abordaje de la familia, que experimenta necesidades específicas derivadas de la situación crítica, una de ellas la necesidad de información. El presente estudio establece los elementos que la enfermera debe tener en cuenta para abordar efectivamente la necesidad de información. Método: Revisión integrativa de la producción científica generada entre 2007 y 2016. Se incluyeron 23 artículos, por su aporte en la comprensión de los elementos para abordar la necesidad. Resultados: Se establecieron ategorías que denotan los elementos para el abordaje: características de la información, valoración e identificación de la necesidad de información, habilidades indispensables de la enfermera para abordar la necesidad de información, participación familiar en el cuidado para satisfacción de necesidad de información, condiciones para abordar la necesidad de información y tipo de información. Conclusiones: Estos elementos facilitarán el abordaje de la enfermera y contribuirán así a satisfacer la necesidad de información, mejorar la calidad de vida de los familiares y los estándares de calidad en la atención, además de contribuir a la formación académica de los profesionales con elementos basados en la evidencia científica.

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Intensive care unit family satisfaction survey

Cited by 24 publications

References 29 publications

Measuring Family Satisfaction With Care Delivered in the Intensive Care Unit

Measuring Family Satisfaction With Care Delivered in the Intensive Care Unit

Family satisfaction in the trauma and surgical intensive care unit: another important quality measure

Elementos para abordar la necesidad de información de las familias en una unidad de cuidados intensivos

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